Amazon

Support Engineer IV, Payments Acceptance and Experience Tech

Posted On

July 30, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Operations, IT, & Support Engineering

Apply By

Oct. 1, 2024

Job Description

This job is for Re-kindle Program.
Note : For more details on rekindle program, please visit - https://www.amazon.jobs/en/landing_pages/rekindle

We enable Amazon Payments build a world class Payments CX and reduce cost of payments. We work side by side with the product family and platform developers to maintain and improve services and performance. We live the company values with a strong customer focus and possess a healthy sense of urgency. We are a heavily data-driven team, utilizing a variety of data collection, enrichment, analytics and visualizations to learn about our complex systems.

We believe in “Work Hard. Have Fun. Make History” value by having a strong focus on sharing learning experiences from the front line with the development teams. So, the options for people in the team are vast. If you like mastering a domain and going deep, we need you. If you can juggle three tasks and coordinate with multiple people in the heat of an incident, we need you. If you love the benefits of process and methodical improvement, you will love it here.

The team has customer focused individuals, women leaders that champion and support industry-leading payment gateway and are great mentors. We challenge one another every day and hold ourselves accountable for our work product as well as our customer's overall success. We love to engage with other org's and bring in efficiencies for our future launches whether it's in our services or other org services.

We wake up every morning asking ourselves how we can improve the customer's experience, the quality of our product, the quality of our support system, or our individual weaknesses. We are not scared of challenges, nor do we back down or get deterred by tough problems. When problems seem the hardest we are at our best, we work harder to find the root cause and a solution.- 4+ years of software development, or 4+ years of technical support experience
- Experience scripting in modern program languages
- Experience troubleshooting and debugging technical systems
- Experience in agile/scrum or related collaborative workflow
- Experience troubleshooting and documenting findings

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Job Description

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