Added Today : 451
Expired Today : 79
Amazon
Are you customer-obsessed, data oriented, and confident in driving operational changes that improve our customer experience? Amazon is looking for an experienced, talented and highly motivated individual to join our Global Accounts Receivable (AR) Customer Experience (CX) teams. We are seeking a Sr. Customer experience leader who would work closely with all partner teams in driving change management efforts with the right CX programs and driving process excellence globally.
Key job responsibilities
As a Sr. Customer Experience Leader, you will own and contribute to large-scale deep dives that measure the end-to-end customer experience for specific channels or CX projects managing financial transactions within the Global AR. The role would entail applying an objective and think big mental model to drive studies across multiple geographies, collaborating with senior business leaders and conducting customer research. The role will allow you to make a real impact for our customers from Day 1 and provide a dynamic, innovative and fast-paced environment to constantly challenge the status quo and address new challenges. This position requires high judgment, excellent analytical abilities, a creative mind to invent solutions to improve the customer delivery experience; it also offers broad exposure to operational, financial, and technical teams across Amazon.
Additional Responsibilities include:
• Manage Ambiguity: Understand complex business problems across geographies and product lines to create hypotheses and translate this into analysis requirements that lead to customer experience improvement insights.
• Stakeholder Management: Ability to work in matrixed environment and build good relations with internal stakeholders to understand priorities, and accordingly create annual roadmaps.
• Customer-Focus: Plan and deliver customer insight products by working backwards from customer needs, for example: scoping each unique effort, design, data collection, data analysis, customer engagement, and providing recommendations which are presented to senior leadership.
• Innovation: Identify, track, and monitor industry/experience trends and drivers of customer satisfaction
• Change management: Partner with global reporting and analytics teams in building predictive dashboards and early warning mechanisms. Partner with business partnership, training teams and global service centers to drive operational improvements that continuously raise the bar for great CX.
By working together on behalf of our customers, we are building the future one innovative product, service, and idea at a time. Are you ready to embrace the challenge? Come build the future with us.- 5+ years of working cross functionally with tech and non-tech teams experience
- 5+ years of program or project management experience
- 5+ years of delivering cross functional projects experience
- Experience defining program requirements and using data and metrics to determine improvements
Publicis Sapient
Senior Associate - Talent Acquisiti…
Associate
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Oracle
Applications Developer 3
Professional
Hyderabad, Telangana
Last Date: Dec. 9, 2024
Oracle
OHI Senior Java and Cloud Microserv…
Professional
Hyderabad, Telangana
Last Date: Nov. 2, 2024
Amazon
L5 - SDE for AWS Bedrock team, Bedr…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 24, 2024
Amazon
Associate Vendor Manager, WW CS GO
Freshers/Experienced
Hyderabad, Telangana
Last Date: Sept. 24, 2024
Virtusa
Architect (Customer Facing)
Full Time
Hyderabad, Telangana
Last Date: Dec. 31, 2024
Amazon
Software Dev Engineer , Device OS
Freshers/Experienced
Bangalore, Karnataka
Last Date: Sept. 24, 2024
Amazon
Software Dev Engineer-II, Advertisi…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Sept. 24, 2024
Amazon
Software Dev Engineer
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Amazon
Sr Software Development Engineer, A…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Amazon
Software Development Engineer, FinT…
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Amazon
Program Manager (India), Amazon
Freshers/Experienced
Mumbai, Maharashtra
Last Date: Oct. 1, 2024
Amazon
Support Engineer, SFT
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 1, 2024
Amazon
Business Analyst, Advertising Trust…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Oct. 1, 2024
Amazon
EdTech, Senior Account Manager, AGS…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Sept. 24, 2024
Amazon
Sr. Business Analyst
Freshers/Experienced
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Amazon
AI Data Trainer - French, OPTIMA - …
Freshers/Experienced
Chennai, Tamil Nadu
Last Date: Oct. 1, 2024
Amazon
Software Development Engineer (L5),…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: Sept. 24, 2024