Capgemini

Problem Management | 6 to 9 years | Pune, Bangalore & Mumbai

Posted On

March 25, 2025

Location

Bangalore, Karnataka

Experience Level

Experienced Professionals

Job Type

Permanent

Apply By

April 16, 2025

Job Description

Choosing Capgemini means choosing a company where you will be empowered to shape your career in the way you’d like, where you’ll be supported and inspired by a collaborative community of colleagues around the world, and where you’ll be able to reimagine what’s possible. Join us and help the world’s leading organizations unlock the value of technology and build a more sustainable, more inclusive world.

Job Description

Problem Management
Incident Management, Problem Expert
Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
Check, Savings (Quantitative and Qualitative Indicators) Application Stability
Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
Data analysis on incidents and events to find trends and initiate Proactive Problem Management
Facilitate FMEA and determine improvement opportunities for ticket volume reduction.
Set and track against quantitative improvement objectives.
Faster incident diagnosis and resolution

Primary Skills

Problem Management
Incident Management, Problem Expert
Baseline RCA / KEDB, Train the Delivery Team, Drive Knowledge Creation (in the tools), RCA Quality
Check, Savings (Quantitative and Qualitative Indicators) Application Stability
Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
Data analysis on incidents and events to find trends and initiate Proactive Problem Management

Secondary Skills

Review the problem record and improve the quality of RCA and solutions, use industry techniques like Five-Why, Fishbone / Ishikawa, Chronological Analysis
Data analysis on incidents and events to find trends and initiate Proactive Problem Management
Facilitate FMEA and determine improvement opportunities for ticket volume reduction.
Set and track against quantitative improvement objectives.
Faster incident diagnosis and resolution
Incident volume reduction
Ensure RCAs are completed by the Problem Investigation Lead and reviewed by Delivery Team Leads on time.

Capgemini is a global business and technology transformation partner, helping organizations to accelerate their dual transition to a digital and sustainable world, while creating tangible impact for enterprises and society. It is a responsible and diverse group of 340,000 team members in more than 50 countries. With its strong over 55-year heritage, Capgemini is trusted by its clients to unlock the value of technology to address the entire breadth of their business needs. It delivers end-to-end services and solutions leveraging strengths from strategy and design to engineering, all fuelled by its market leading capabilities in AI, cloud and data, combined with its deep industry expertise and partner ecosystem. The Group reported 2023 global revenues of €22.5 billion.

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Job Description

Job Description

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Secondary Skills

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