Merck KGaA

ServiceNow Sr. Expert

Posted On

Sept. 24, 2024

Location

Bangalore, Karnataka

Experience Level

D - Professional (4-9 years)

Job Type

full-time

Apply By

Jan. 28, 2025

Job Description

The Sr. Expert ServiceNow at MBS will play a crucial role in driving digitalization at MBS through Low Code application development utilizing ServiceNow Platform capabilities. Your responsibilities will involve interacting with business to identify potential digitalization opportunities and provide solutions using ServiceNow Platforms. If you’re passionate about cutting-edge technology and have a strong background in developing solutions using ServiceNow, we encourage you to apply! Job Description/ Key Responsibilities: Delivery Management:Interact with business stakeholder to understand pain points and provide solution utilizing ServiceNow capabilities.Review existing service catalogues to identify end to end automation opportunities.Contribute and drive ServiceNow strategies and roadmap for MBS (Share Service Center).Prove viability of the proposed solution through POC or prototypes if required.Collaborate with Service Now platform team to understand existing platform architecture, capabilities, platform usage guidelines and align on ways of working.Perform hands on development for specific solutions as and when neededFollow industry trend for digitalization of GBS processes utilizing ServiceNow.Build scalable custom applications based on business requirements.Implement technical governance on supplier deliverables to ensure best practices are followed.Effectively co-ordinate with multiple teams for requirements, infrastructure needsStakeholder Management:Should have excellent stakeholder management skills to understand business expectation and deliver it through multiple teams.Drive multiple initiatives with varied skilled stakeholders across different roles.Continuous Learning and Adaptation:Keep abreast of advancements in ServiceNow capabilities.Keep learning new technologies which can solve business problems.Prototyping and Rapid development:Working alongside other MBS teams, develop quick prototypes, Proof-of-concepts and Minimum-viable-products for the Automation SolutionsSupport teams that industrialize these solutions Who you are:Education: bachelor’s or master’s degree in computer scienceProficiency in English (Verbal, Written) Professional Skills, Qualifications and Experience Primary Skills: Proven experience 10-12 years of experience in developing & designing solutions on ServiceNow platformsExpert knowhow of Service Now Platform Architecture, data model, different functional modules, Workflow, Integration and automation capabilities.Experienced on different ServiceNow modules like ITSM, EC, HRSD, Source to Pay, Legal service delivery.Expertise in designing & building complex custom apps utilizing App Engine & Automation hub capabilities.Experienced in developing business rules, UI Policies, Client Scripts, UI Actions, ACLs, APIs, web services, Workflows, Business Rules, transform maps and scoped applications.Experienced in working with GBS function to digitalize business operations through automation & orchestrations. Secondary Skills:Analytical Thinking: Ability to identify business problems that can be addressed through Automation solutions.Collaboration: Work effectively with cross-functional teams within large and matrixed organisationsInnovation: Stay curious and explore technologies trendsConsulting & Customer centric mindset.Experience in developing solutions for GBS domains (Finance, Procurement, HR)

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