Merck KGaA

Senior Analyst

Posted On

Oct. 7, 2024

Location

Bangalore, Karnataka

Experience Level

C - Professional (1-3 years)

Job Type

full-time

Apply By

Jan. 28, 2025

Job Description

SCOPE OF RESPONSIBILITY:To answer the queries pertaining to regulatory & certificate requirements PURPOSE OF THE POSITIONThe senior analyst should be responsible for coordinating the response to a customer questionnaire request in collaboration with the appropriate departments (regulatory, sales, legal, logistics, etc.) in German as well as English language. ESSENTIAL JOB FUNCTIONS• Provide timely responses to the regulatory enquiries.• Enhance our product information databases by documenting technical information from customer interactions.• Provide solutions based on customer needs and research interests.• Document errors and information the responsible department for changes in company electronic and printed publications.• Document all customer interactions and requests for products.• Contribute to company/department operations and process improvement efforts.• Recommend and participate in process improvement studies.• Actively participate on intra- and inter-departmental teams as assigned.• Miscellaneous duties and tasks as assigned.• Exemplary attendance and adherence to schedule.• To maintain the image of organization as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service Who You Are: Education: MSc Chemistry/ Biochemistry/ Biotechnology/ any equivalent degree in Life science Experience:1-3 years in R&D/Lab/Institute or Technical services of life science or chemical industry. Technical Skills / Competencies:• Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in friendly user language• Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.• Proactive• Manage time efficiently• Analytical & problem-solving ability• Customer centric orientation• Knowledge of ISO preferred Behavioral Competencies:• Advanced in Interpersonal skills, Problem solving, Planning & execution.• Proficient in Customer orientation, Business acumen and Leading change. ADDITIONAL LOCAL NEEDSShould be flexible to work in European Time ZoneShould be proficient in German language. We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, colour, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

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