Merck KGaA

Specialist - Credits & Collections

Posted On

March 29, 2025

Location

Bangalore, Karnataka

Experience Level

D - Professional (4-9 years)

Job Type

Full-time

Apply By

April 15, 2025

Job Description

To perform the credit and collection activities for the US & Canada region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in the accounting system. Interact with various other departments to resolve customer queries and collect the money according to the due date. SCOPE OF RESPONSIBILITY: Handle credit and collection activities for a specific territory, business segment or region:Portfolio size: $15-$30 million300+ customers25+ calls per day Who You Are: Responsible for collection of receivables, resolving disputes & claimsResponsible for the delivery of service levels and SLA/KPI targets for the accounting function.Ability to handle complex customer portfolio with large number of customer transactionsRepresent SBS in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution center and other stake holdersAnalyzing customer’s payment trend to forecast collection for the fiscal monthOrganize and participates in credit control, distribution center, Sales and Customer meetings. Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).Back-up and support other A/R personnel as needed Technical Skills / Competencies: Proficient Accounting knowledge.Proficient Oral and Written Communication SkillsProficient SAP Navigation with respect to AR function. Proficient MS Office knowledge.Basic Business Knowledge. Behavioral Competencies: Basic Interpersonal SkillsBasic ability in Problem SolvingBasic knowledge about Planning & ExecutionLimited know how of Customer OrientationDemonstrates Business AcumenBasic know how about High Impact CommunicationShould be able to nurture High Performance in self & teamShould have affinity towards Leading a Change Basic/ Minimum Qualifications: Bachelor degree in any stream (accounting preferred) 4 to 6+ years proven Credit and Collection experience in a corporate environment Preferred QualificationsBachelor’s degree in any stream (accounting preferred)

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