Razorpay

Lead Quality & Training

Posted On

June 17, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 6, 2024

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>The Role: The Lead is responsible for overseeing the quality assurance processes and training programs within the organization. This role ensures that quality standards are met consistently and that employees are provided with the necessary training to perform their duties effectively. The Lead Quality and Training will develop and implement quality control systems, conduct audits, and create training materials to enhance overall organizational performance. Roles and Responsibilities : <ul> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Ensure compliance with quality standards and procedures.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Develop and implement quality management systems.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct regular audits and inspections to identify areas for improvement.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Collaborate with cross-functional teams to resolve quality issues and prevent recurrence.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Monitor key performance indicators (KPIs) related to quality metrics.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provide training and coaching to team members on quality best practices.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Conduct regular quality audits to assess adherence to quality standards and identify areas for improvement.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Provide hands-on coaching, mentorship, and guidance to Quality Analysts, fostering a culture of continuous learning and improvement.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Utilize advanced analytics and data-driven insights to identify emerging trends, patterns, and areas for optimization within the ecosystem.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Drive innovation and efficiency by proactively identifying opportunities to streamline processes, enhance automation, and improve overall customer satisfaction.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Serve as a point of contact for escalations related to quality issues and work to resolve them in a timely manner.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Foster a culture of quality excellence within the team and across the organization.</li> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Act as a key liaison for quality-related matters, both internally and externally.</li> </ul> Mandatory Qualification : <ul class="ul1"> <li style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Minimum 4-5 years of experience. </li> <li class="li1" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">BFSI domain knowledge will be added advantage.</li> <li class="li1" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Possessing good analytical skills and having exposure of continuous improvement (Six Sigma / Lean / Kaizen / TQM).</li> <li class="li1" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Strong project management skills with experience leading cross-functional teams.</li> <li class="li1" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Customer service experience with a focus on delivering exceptional customer experiences.</li> <li class="li1" style="font-size: 12pt; font-family: arial, helvetica, sans-serif;">Bachelor’s Degree - Any discipline </li> </ul>  <div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

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