Razorpay

Senior Associate - New Initiatives Client Success

Posted On

Dec. 19, 2024

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Jan. 4, 2025

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><p><span style="font-family: arial, helvetica, sans-serif;"><strong><span style="color: rgb(0, 0, 0);">Roles and Responsibilities:</span></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Own and assist smooth onboarding of clients </span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Manage end-to-end funnel on New Initiative Products - new merchant acquisition and upselling of products to existing clients</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Work with other cross-functional teams (product, ops & marketing) as and when required</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Should clearly understand merchant pain points/requirements and should communicate all features to fulfill merchant expectations.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Use Sales Tools effectively to maximize efficiency</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Should understand and work towards team's/organization's objectives</span></li> </ul> <div> <div> <div> <div> <p><span style="font-family: arial, helvetica, sans-serif;"><strong><span style="color: rgb(0, 0, 0);">Mandatory Qualifications:</span></strong></span></p> <ul> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">3+ years of total experience in customer success or account management within the banking industry or a Fintech company</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Candidate from a product-based background is preferable with an understanding of current account and digital solution/payments reconciliation/API payouts(neo banking products)</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Active team player, self-starter, and multitasker who can quickly adjust priorities.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Farming experience in retention, Upselling, and cross-selling.</span></li> <li style="font-family: arial, helvetica, sans-serif;"><span style="color: rgb(0, 0, 0); font-family: arial, helvetica, sans-serif;">Experience in digital banking solutions/digital solutions/API payments/escrows and B2B SAAS sales is mandatory</span></li> </ul> </div> </div> </div> </div><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>

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