Razorpay

Senior Administrator - Salesforce

Posted On

Jan. 16, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 1, 2025

Job Description

<div class="content-intro">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India.  <div class="gmail_default">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </div></div>The Role:  The Salesforce Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes, user management and workflows. Role and Responsibilities:  <ul style="margin: 1em 0px; padding: 0px 0px 0px 40px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">The CRM Administrator will be responsible for supporting tactical day to day administration and operation of Salesforce related processes and workflows.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">2+ years’ experience supporting Salesforce Sales Cloud or Service Cloud in a Lightning enabled environment (or a combination of both)</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Customisation of User Roles and Profiles to create Org Hierarchy chart within the Cloud system for ease of Performance management</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Salesforce Development experience having worked on Configuration of Process Workflows and LWC components.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Experience in participating in release management processes using either traditional change sets or 3rd applications (Copado, Autorabit, Gearset, Blue Canvas, etc).</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Strong analytical, troubleshooting and problem solving skills.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Excellent oral and written communication skills.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Understanding of Agile, SCRUM methodology. Experience with Jira and Confluence is preferred.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Ability to manage and prioritize workload to meet deadlines.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Highly motivated with a strong desire to succeed and achieve goals, as well as the willingness and ability to continuously learn new skills and take on added responsibilities.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Develop, implement, and maintain Salesforce customization, applications, extensions, and integrations to meet the day-to-day needs of the business.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Good knowledge of Salesforce administrative task, mass updates, process flows, reporting, User management, role management, release updates, lightening flows etc.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Experience with Web API development and plugins.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Participate in storyboard and solution design sessions – recommend alternative approaches and best practices, define technical impact, and provide sizing estimates.</li> </ul> <p style="margin: 0px 0px 15px; padding: 0px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;">Mandatory Qualifications:  <ul style="margin: 1em 0px; padding: 0px 0px 0px 40px; border: 0px; font-style: normal; font-weight: 400; font-size: 14px; line-height: inherit; font-family: 'Untitled Sans', sans-serif; color: rgb(34, 34, 34); letter-spacing: normal; text-align: start; word-spacing: 0px; white-space: normal;"> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Certified Salesforce Administrator with 1-4+ years experience with a stable position for more than 1.5 years.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Minimum 2 year experience with Salesforce Field Service including creating customizations, dashboards, adding 3rd party applications, and reporting.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Demonstrated ability to lead a cross-functional project. Salesforce implementation project lead experience desirable.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Demonstrated ability to capture business requirements and translate those requirements to technical/business solutions.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Able to collaborate, influence, and build consensus.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Knowledge of Web Services and REST API.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Experience with VS Code. Apex, Aura/ Lightning Web Components, Process Builder and VF flow.</li> <li style="margin: 0px; padding: 0px; border: 0px; font-style: inherit; font-weight: inherit; font-size: 12pt; line-height: inherit; font-family: arial, helvetica, sans-serif; display: list-item;">Experience with Apex classes/triggers,Page layout by applying CS, Visual Force pages/components/emails, Lead capture forms, Third-party integrations, Lightning components, Secure partner portals (hands-on experience is critical)</li> </ul><div class="content-conclusion"><div class="gmail_default">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </div> <div class="gmail_default"> </div> <div class="gmail_default">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></div></div>

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