Razorpay

Senior Manager - NIT Sales

Posted On

Jan. 9, 2025

Location

Bangalore, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Jan. 25, 2025

Job Description

<div class="content-intro"><p><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">Razorpay was founded by<a href="https://www.linkedin.com/in/kumarshashank/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/kumarshashank/&source=gmail&ust=1660290870959000&usg=AOvVaw1H2eeqfjnUDt3iT_Cg-jfh"> Shashank Kumar</a> and<a href="https://www.linkedin.com/in/harshilmathur/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/in/harshilmathur/&source=gmail&ust=1660290870959000&usg=AOvVaw3k1sK1wrIz5HKLsZA8-mTC"> Harshil Mathur</a> in 2014. Razorpay is building a new-age digital banking hub (Neobank) for businesses in India with the mission is to enable frictionless banking and payments experiences for businesses of all shapes and sizes. What started as a B2B payments company is processing billions of dollars of payments for lakhs of businesses across India. </span></p> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;">We are a full-stack financial services organisation, committed to helping Indian businesses with comprehensive and innovative payment and business banking solutions built over robust technology to address the entire length and breadth of the payment and banking journey for any business. Over the past year, we've disbursed loans worth millions of dollars in loans to thousands of businesses. In parallel, Razorpay is reimagining how businesses manage money by simplifying business banking (via<a href="https://razorpay.com/x/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/x/&source=gmail&ust=1660290870959000&usg=AOvVaw0ab_bX0WbaTqedmVsyWBbZ"> Razorpay X</a>) and enabling capital availability for businesses (via<a href="https://razorpay.com/capital/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://razorpay.com/capital/&source=gmail&ust=1660290870959000&usg=AOvVaw2ymFZuuzdG2i4lPyqQYP5I"> Razorpay Capital</a>). </span></div></div><div> <div> <p><strong><span style="font-family: georgia, serif;">The role:</span></strong></p> <p><span style="font-family: georgia, serif;">The Senior Manager will hunt for new relationships and manage onboarding, implementation, training, increasing adoption across products, ensuring retention, and high levels of customer satisfaction. Establish a trusted and strategic advisory relationship to help drive the continued value of our products and services.<br></span></p> <p><strong><span style="font-family: georgia, serif;">Roles and Responsibilities :</span></strong></p> <ul> <li><span style="font-family: georgia, serif;">Serve as day-to-day contact for assigned accounts, building trust and rapport while identifying areas of opportunity, highlighting best practices, and achieve the monthly/ quaterly target</span></li> <li><span style="font-family: georgia, serif;">Review the customer journey, identifying how it’s supported, taking a consultative approach in helping clients overcome issues and achieve goals</span></li> <li><span style="font-family: georgia, serif;">Facilitate interaction and workflow between project team members, including third-party service providers, to ensure deliverables are on time</span></li> <li><span style="font-family: georgia, serif;">Collaborate, problem-solve, and/or strategize upcoming client meetings</span></li> <li><span style="font-family: georgia, serif;">Prepare necessary documentation or visuals for clients to demonstrate the performance of campaigns; analyze trends in C-Sat/NPS scores to identify areas of improvement</span></li> <li><span style="font-family: georgia, serif;">Work with the marketing team to drill customer references and develop case studies</span></li> <li><span style="font-family: georgia, serif;">Communicate effectively with both internal and external senior-level management to understand customer needs, maximize retention and growth, and communicate learnings</span></li> <li><span style="font-family: georgia, serif;">Maintain existing customer success metrics and data as directed.</span></li> <li><span style="font-family: georgia, serif;">Lead campaigns and promote proactive customer contact strategy  to manage and improve Churn, Retention & Customer Delight at a product level</span></li> </ul> <p><strong><span style="font-family: georgia, serif;">Mandatory Qualifications:</span></strong></p> <ul> <li><span style="font-family: georgia, serif;">7+ years of total experience out of which 3 years has to be in customer success or account management within the banking industry or a Fintech company</span></li> <li><span style="font-family: georgia, serif;">Candidate from a product-based background is preferable with an understanding of current account and neo banking products.</span></li> <li><span style="font-family: georgia, serif;">The candidate should have experience in team management or mentoring senior associates/associate</span></li> <li><span style="font-family: georgia, serif;">Active team player, self-starter, and multitasker who can quickly adjust priorities.</span></li> </ul> </div> </div><div class="content-conclusion"><div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3a65a3c2-7fff-88ff-9e94-8ab11a050d04">Razorpay believes in and follows an equal employment opportunity policy that doesn't discriminate on gender, religion, sexual orientation, colour, nationality, age, etc. We welcome interests and applications from all groups and communities across the globe. </span><br></span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"> </span></div> <div class="gmail_default"><span style="font-family: arial, helvetica, sans-serif; font-size: 12pt;"><span id="m_2989597180337834284gmail-m_4972969247898306296gmail-docs-internal-guid-3d0a9248-7fff-a2fd-6fa3-5026f85768d7">Follow us on <a href="https://www.linkedin.com/company/razorpay/mycompany/" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://www.linkedin.com/company/razorpay/mycompany/&source=gmail&ust=1660290870959000&usg=AOvVaw0f6sCrv8Ce3IHBvN2Sev8Z">LinkedIn</a> & <a href="https://twitter.com/Razorpay" target="_blank" data-saferedirecturl="https://www.google.com/url?q=https://twitter.com/Razorpay&source=gmail&ust=1660290870959000&usg=AOvVaw0ViuP9uutFg1qFCm2nHeh1">Twitter</a></span></span></div></div>

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