Amazon

Sr. Ops Associate , Business & Operations Excellence (BOX)

Posted On

Jan. 6, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

Jan. 28, 2025

Job Description

We are looking for a bright, enthusiastic, and analytical candidate with a strong ability to solve problems and simplify processes and execute in the space of operational and supply chain excellence in Amazon India business. This becomes all the more challenging in India where the mode of business is marketplace.
The Sr. Ops Associate supports the team that works with sellers to help improve their success at Amazon by building and nurturing an operational partnership. The associate will help to create an engaging experience for our seller partners by driving issue resolution in a timely manner. He/She will have the opportunity to identify improvement opportunities in supply chains, create solutions for it and pro-actively identify potential issues before they surface.
This position requires strong self-motivation, self-starting and multi-tasking skills. The ideal candidate will have the ability to work closely with sellers, Amazon Ops and Planning and Ops Managers to solve day-to-day inbound operation problems.

Key job responsibilities
Ensure seller / vendor operational performance delivery inline with targets
 Identify and articulate strategic importance of metrics as a basis for managing tradeoffs, improving the customer experience and making decisions with internal and external stakeholders
 Work closely with vendor operations teams on strategies to reduce cost, lead time, and waste across the end-to-end supply chain
 Define, prioritize, and monitor to execution the programs/projects to achieve targets be delivered on time
 Create, write and review business cases, perform supporting research and analysis, write specifications, and drive the product development schedule from strategy to execution.
 Retrieve and analyze data using Excel, Access, SQL or other data management systems
 Monitor project execution and ensure that the project delivery is to the appropriate levels of quality and in line with its target date, ensuring the overall integrity within the program

About the team
The Operations Excellence Team supports sellers in navigating Amazon's systems, aiming to enhance both seller and customer experiences. As a team member, you will provide comprehensive support to sellers, helping them improve their capabilities and optimize customer satisfaction. Your responsibilities include focusing on inbound management processes, and gathering valuable insights from sellers and customers to identify areas for improvement. You'll guide sellers towards self-sufficiency on the Amazon platform while also initiating and leading process improvement projects. Active participation in stakeholder communications is expected. This role combines hands-on seller support with strategic thinking to drive operational excellence, making you instrumental in streamlining processes, enhancing seller performance, and ultimately contributing to a better customer experience on Amazon's platform. The position offers opportunities for growth and requires strong communication skills, problem-solving abilities, and a customer-centric mindset.- Bachelor's degree

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