Morgan Stanley

Director, Enhanced Due Diligence, Client Services & Relationship Management

Posted On

April 15, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

May 7, 2025

Job Description

We’re seeking someone to join our team as a Director in EDD operations team for Bengaluru location, who will be responsible for overseeing processes related to the Enhanced Due Diligence program.

In the Operations division, we partner with business units across the Firm to support financial transactions, devise and implement effective controls and develop client relationships. This is an Team Supervisor position at Director level within Client services & Relationship Management team who will be responsible for identifying, collecting, and ensuring all documentation and information associated with higher risk client types has been received in good order.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

•   Manage the implementation of internal policies, provide periodic reporting to senior stakeholders, and make recommendations to improve procedures governing AML-related activities.
•   Active pipeline management and engagement with Financial Advisors, Complex Management and Risk Officers to onboard new and existing International Banking & Lending client relationships.
•   Lead key projects and initiatives related to increasing efficiencies and reducing operational risks in support of the firm’s EDD program.
•   Ability to delegate while providing appropriate guidance to the team to provide superior support across the organization.
•   Partner with the Second Line of Defense Global Financial Crimes Compliance teams to monitor client relationships on an ongoing basis and ensuring compliance with regulatory expectations.
•   Manage processes set up to complete Enhanced Due Diligence for Wealth Management and US Banks clients including reviewing customer data and documentation to satisfy BSA/AML Compliance requirements.
•   Provide oversight and supervisory support for EDD Operations Staff and serve as a point of contact for questions, issues, and escalations.
•   Manage Internal and external examinations to test Operational support of the EDD Program
•   Strong knowledge of control frameworks and the ability to design and evaluate effectiveness of controls embedded within business processes.
•   Provide operational services in support of the growth of the WM and US Banks businesses.
•   Partner with the Business Units, including Private Bankers, Lending Advisors, and Branch Risk Officers, to ensure appropriate client on-boarding due diligence processes are enacted while providing a positive client experience.
•   Demonstrate a strong understanding of the compliance and regulatory frameworks that apply to financial institutions.
•   Drafting and updating procedures and desktop guidance related to the client onboarding process.
•   Managing data and trend analysis related to the source of wealth review process and providing reporting to relevant stakeholders.

What you'll bring to the role:

•   Have 5+ years of relevant experience with BSA/AML Regulations within the financial services industry, or at a financial services regulator (e.g., FINRA, Securities and Exchange Commission, Office of the Comptroller of the Currency, Federal Reserve Bank, etc.)
•   Strong leadership qualities with the ability to manage teams and evidence a strong work ethic as well as a high degree of integrity.
•   Have an undergraduate degree in Business, Finance, or related field.
•   Strong knowledge of Know Your Customer, Customer Identification Program and CDD requirements.
•   Strong interpersonal skills and ability to communicate effectively both verbally and in writing.
•   Experience focused on examining potential clients’ source of wealth during the client onboarding process.
•   Strong verbal and written communication skills.
•   Good time management and attention to detail are critical to this position.
•   Good analytical, research, organizational, and project management skills.
•   Strong individual contributor with the ability to collaborate across teams.
•   Expertise in examining potential clients’ source of wealth during the client onboarding process

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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