Morgan Stanley

HCM Employee Services, Director, HCMES Experience & Transformation

Posted On

Dec. 11, 2024

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

March 19, 2025

Job Description

We're seeking someone to join our team as a Relationship Manager to be the advocate for, and manage relationships between, HCMES with other HCM functional teams in India.

In Human Capital Management, we provide advice and insight to attract, retain, reward and develop a talented global workforce, giving employees the support and tools, they need to succeed. This is a Director level position within the HCM Employee Services (HCMES) which is a shared services function within HCM with a mission to deliver exceptional service through process optimization and leading-edge technology, focusing on the employee experience to ensure effective solutions for our clients.

Since 1935, Morgan Stanley is known as a global leader in financial services, always evolving and innovating to better serve our clients and our communities in more than 40 countries around the world.

What you'll do in the role:

Partner with the two other functional pillars (Service Delivery and Service Enablement) within the HCMES organization, to drive optimization to free up resources and capacity across all HCM functional areas; transform processes to enhance the employee experience and deliver transparency to partners as the bridge between HCMES and our clients in HCMES.
Relationship Management Be the advocate for HCMES with HCM Products, HCM Coverage, and other HCM functional teams in India
Act as a bridge between Service Delivery and Service Enablement within HCMES on any pain points between people, process & technology
HCM Business Process Design
Drive and manage intake of new services by assessing and driving optimal solutions
Work closely with Service Delivery and Service Enablement to explore automated solutions and/or streamlining possibilities
Accommodate update on business requirement and/or local regulations, initiate changes with aim to promote further optimization in operations and employee experience
Change Management
Host presentations or trainings for internal and/or external clients subject to business intentions
Prepare materials for clients and/or meetings, not limited to workflow maps, SOPs, QRCs, reporting on deliverables and client satisfactions
Collaborate closely with Asia HCMES to maintain consistency in operating practices, consider location nuances only for justified business reasons
Partner with global / Asia HCM teams on new projects / initiatives
Continuously assess and incorporate industry knowledge to further improve Morgan Stanley practices

What you'll bring to the role:

Demonstrated knowledge and understanding of HCM shared services in sizable organization
Excellent relationship management skills, with ability to build trusting relationships and interact with stakeholders at all levels
Strong communication, presentation, and project management skills
Familiarity with HCM business processes and systems
Effective problem solving skills, high degree of initiative and creativity with a quality focus
Ability to balance multiple priorities in a fast-changing environment
At least 6 years' relevant experience would generally be expected to find the skills required for this role

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values — putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back — that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry.

We're committed to bringing passion and customer focus to the business.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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