Oracle
Technical Analyst 2-Support
Job Description
Technical Solution Analyst II is a contractually committed premium support role within the OGHIU organisation. This role will support clients on critical patient safety issues and financial revenue.
This is a Back fill role at the Professional 2 job level with the BLR Tier II/Tier III team as part of the Application Management Services (AMS) business group. This position/role was previously occupied by Jaya Kumar K(Employee Number: 1848911), who was working as Technical Solution Analyst II. This team provides Millennium and Soarian Solutions support on a 24x7x365 basis to clients in Asia Pacific, Australia, and the US and is crucial to Oracle Cerner's global delivery since it oversees both incident management and change management. The clients record service requests for data extracts, application/functionality concerns, and analyses of certain data instances. According to
contractual obligations, each request has a "Service Level Agreement" that needs to be met to the tune of 95%, or else we need to pay the penalty specified specifically for each client in the contract with Oracle Cerner. Every support associate responds to client-submitted tickets that affect revenue. Hence, the job of support associates is considered billable work. Abu Dhabi Health Services Company PJSC, King Faisal Specialist Hospital & Research, Qatar's Hamad Medical Corporation, and others are some of the clients.
Career Level - IC2
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