Oracle
Revenue Analyst 2-Fin
Job Description
Job Responsibilities
- Ensure the desired Service Level Agreements (production, Quality, TAT etc.) are met for the team
- Independently lead an escalation and owns the project development lifecycle and is responsible for managing risks throughout the project.
- Leading projects/calls for Install base with a sound knowledge of Oracle business.
- Provides expert process knowledge support to team on queries coming up for Order booking, Invoicing, Terminations
- Identify and push for process improvement/ automation wherever required
- Manage Stakeholder relationships & help imbibing Customer Centric Behavior
- Develop Training framework for new joiners within operations
- Collaborates cross functionally to deliver on shared objectives
- Uses insight gained across organizational boundaries to inform future practices and increase synergies
- Own all the executive escalations impacting customer centricity and drive the issue till closure
Key Skills
- Should have advanced business communication skills
- Should have excellent presentation skills
- Should have strong analytical skills and problem solving capabilities
- Should be able to perform data analysis and should have reporting skills
- Should have expertise in MS Office Applications like Excel, Word and Power Point
- Demonstrate good listening and comprehension skills
- Should be a team player with good interpersonal skills
- Ability to prioritize and take decisions
- Should drive team innovation
- Should be result oriented
- Should give attention to detail
Key Competency
- Communicating for Impact
- Gains 'win-win' outcomes with colleagues or customers
- Handles objections with authority and credibility
- Demonstrates ability to influence without authority
- Listens carefully and attentively to clarify and confirm understanding of others
- Conveys information, thoughts, and opinions in a compelling manner, appropriate to the audience
- Collaboration
- Easily builds networks and rapport with diverse groups
- Leverages unique talents and perspectives of all team members
- Collaborates cross-functionally to deliver on shared objectives
- Appropriately uses informal and formal networks to seek additional input, support and buy-in for plans/proposals
- Demonstrates willingness to place team goals before personal goals Contributes to team progress and success
- Performance drive and Execution
- Perseveres to deliver against objectives and takes personal accountability for own performance
- Knows what level of performance is expected and how to get support as required
- Demonstrates attention to detail in all aspects of work
- Acts with a sense of urgency and confidence to deliver quality work in a timely manner
- Demonstrates resilience in the face of challenging situations
- Delivers results while ensuring compliance with Oracle's Code of Ethics and Business Conduct
- Mastering Complexity
- Makes decisions willingly, even when facing uncertainty
- Develops and systematically evaluates alternative courses of action
- Identifies solutions and evaluates consequences and impact of alternatives
- Makes timely and effective decisions by assessing risk, evaluating alternatives, and applying judgment even with incomplete data
- Change Agility
- Positively influences others to adapt when faced with changing business condition
- Drives change skillfully; gains adoption from all stakeholders in a timely manner
- Quickly recognizes situations or conditions where change is needed
- Demonstrates resilience in times of change and uncertainty
- Competitive Edge
- Demonstrates understanding of unique internal and/or external customer needs and how to meet them
- Implements improvements in efficiency, effectiveness, and productivity
- Values and explores ideas and suggestions made by others
- Considers alternatives to existing assumptions, practices, and thinking
- Inspirational Leadership
- Leads by example and personally models positive values, inclusive behaviors, and work practices
- Projects confidence, expertise, and authority
- Demonstrates integrity, honesty, and fairness in dealing with colleagues and customers
- Exhibits, promotes, and supports ethical behavior and business practices; complies with Oracle's standards of ethics and business conduct
- Proactively seeks feedback and focuses on developing relevant capabilities.
Basic Requirements
- Any Graduate with 5-8 years of relevant experience
- Flexible to work in shifts
Career Level - IC2
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