Oracle
Technical Analyst 4-Support
Job Description
Position Overview:
- Position is for a Functional Support Analyst with a functional background in Fusion HCM products responsible for providing excellence in customer service support, track-incidence, diagnosis, replication, troubleshooting, and resolution of complicated and critical cases.
- The main role of a Support Analyst is to troubleshoot and resolve highly complex techno-functional problems.
- The focus of this position is to provide Customer Service on a technical and functional level and to ultimately drive complete and total resolution of each service incident.
- The key skills put to use on a daily basis are - high level of techno-functional skills, Oracle products knowledge, problem solving skills, and customer interaction/service expertise. It an opportunity to work with Cloud customers. This work includes:
- Work directly with Customers for
- Advising on complex use of Oracle products
- Resolving highly complex and mission-critical issues
- Manage highly complex and critical customer issues
- Serve as Situation Manager on highly sensitive issues
- Consult with Management in directing resolution of critical Customer situations
- Knowledge gain and sharing - achieve knowledge transfer with teammates through Development and delivery of formal team training sessions
- Formal mentoring for promoting the technical and professional development of others
- Creation/review of Knowledge Articles
- Work directly with Customers for
Qualifications:
- Must have Skills
- 6+ years of experience in Implementation, support Oracle Fusion HCM products with at-least 1 implementation experience on SaaS HCM Products – Core HR, Absence, Benefits, Talent Management, Compensation, Time & Labor and Payroll
- Experience in Oracle Core HR, Absence, Benefits, Time & Labor and Payroll
- Has real-time hands-on functional/product and/or technical experience; and/or worked with L1/L2/L3 level support; and/or having equivalent knowledge.
- Ability to relate the product functionality to business processes, and thus offer implementation advices to customers on how to meet their various business scenarios
- Should have the ability to read and decipher software Log and Trace files, as well as the ability to act upon the finding to determine a problem resolution.
- Work with users to trouble shoot and resolve issues, answers business questions, provides data analysis
- Should be able to understand business process flow and perform functional testing as per business requirement with appropriate test scripts
- Conduct training and knowledge sharing sessions
- Nice to have Skills
- Hands-on Configuration experience on at-least two or more tools–
- Core HR
- Absence
- Benefits
- Compensation
- Security
- Talent Management
- Payroll
- Recruitment
- Should have good knowledge on Fusion Cloud architecture, setup manager and activities.
- Knowledge of external data integration services to load data into Oracle Fusion Applications from external sources, such as legacy systems and third-party applications or EPM Suite of applications.
- Should have knowledge of localizations
- Knowledge on Security setup would an added advantage.
- Experience in one of the following areas is seen as an advantage:
- OTBI Reports
- HCM Data Extracts (HDL)
- Payroll Batch Loader (PBL)
- PL/SQL
- Hands-on Configuration experience on at-least two or more tools–
Others
- Exhibit effective analytical skills & organizational skills
- Good command over spoken & written English
- Interact directly with customers and follows through on all assignments and takes ownership of customer issues
- Seeks innovative ways to improve the process of delivering solutions to customers
- Strong written and verbal English communication skills; multi-lingual a plus
- Strong learning orientation so you keep abreast of the emerging business models/processes, applications product solutions, product features, technology features – and use this learning to deliver value to customers on a daily basis.
Career Level - IC4
Jobs at Bengaluru
Financial Analyst
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 24, 2025
Oracle
Software Developer 3
Professional
Bengaluru, Karnataka
Last Date: April 30, 2025
Oracle
Principal Software Developer
Professional
Bengaluru, Karnataka
Last Date: April 22, 2025
Oracle
Full Stack Developer JAVA
Professional
Bengaluru, Karnataka
Last Date: July 5, 2025
Oracle
Principal Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: April 27, 2025
Amazon
Sr. Associate, Trust & Safety, Prim…
Freshers/Experienced
Bengaluru, Karnataka
Last Date: April 22, 2025
Oracle
Oracle Application Senior Developer…
Professional
Bengaluru, Karnataka
Last Date: Sept. 14, 2025
Oracle
Principal Analyst - OTM/Logistics E…
Professional
Bengaluru, Karnataka
Last Date: April 22, 2025
Oracle
Technical Architect- Cloud Infra
Professional
Bengaluru, Karnataka
Last Date: June 8, 2025
More Jobs at Oracle
Oracle
Sr Principal Software Developer
Professional
Bengaluru, Karnataka
Last Date: Aug. 25, 2025
Oracle
Principal/Senior Principal EBS Fina…
Professional
Bengaluru, Karnataka
Last Date: Sept. 22, 2025
Oracle
Senior Oracle Apex Specialist
Professional
Bengaluru, Karnataka
Last Date: Aug. 13, 2025
Oracle
Oracle Database Administrator
Professional
Bengaluru, Karnataka
Last Date: May 4, 2025
Oracle
Software Developer 2
Professional
Bengaluru, Karnataka
Last Date: April 30, 2025
Oracle
Senior Applications Engineer
Professional
Hyderabad, Telangana
Last Date: July 23, 2025
Oracle
Software Development Manager
Professional
Bengaluru, Karnataka
Last Date: Oct. 2, 2025
Oracle
Senior Member of Technical Staff
Professional
Bengaluru, Karnataka
Last Date: July 14, 2025
Oracle
Site Reliability Developer 3
Professional
Bengaluru, Karnataka
Last Date: May 5, 2025
Oracle
Core Banking Consulting Solution Di…
Professional
Bengaluru, Karnataka
Last Date: May 28, 2025
Actively Recruiting Companies at Bengaluru, Karnataka