Oracle
Technical Account Representative (TAM) 4
Job Description
• The candidate must have strong troubleshooting skills on Database and Database technology products
• Expertise in Performance issue analysis and providing resolution
• Guide customer on Oracle Database Best practices
• Should possess knowledge on implementation and supporting on Database Security Products like Transparent Data Encryption, Redaction, Data Vault, Masking.
• Possess strong troubleshooting skills on Real Application Cluster
• Should be able to guide and mentor team of engineers on Database Technology products
• Should possess knowledge and be able to articulate to customer the use cases of Advanced Compression, In-memory
• Knowledge on Oracle Enterprise Manager
Personal Skills
- Strong experience in service delivery and/or project management is required.
- Oracle products and services knowledge will be highly appreciated as well as experience in Oracle HW platforms and OS.
- Experience on Enterprise Customers is required
- Excellent communication / relationship building skills
- Customer focused and results oriented
- Ability to work under pressure in highly escalated situations
- Organized with strong attention to detail
- Decision making / problem solving skills
- Ability to manage multiple concurrent activities (customer engagements)
- Highly professional: Ability to deal with senior and exec stakeholders with confidence
- Strong analytic skills and ability to pre-empt potential risks and issues
Career Level - IC4
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