Airtel

Territory Manager

Posted On

June 2, 2021

Location

Jaipur, Rajasthan

Experience Level

Professional

Job Type

Permanent

Apply By

Dec. 31, 4712

Job Description

Territory Manager Requisition ID: 16555

About the Role

Manage service centers, inventories after sales service to ensure timely resolution of customer escalations. Implement the “Sever to Sell” to enhance business for DTH

Key Responsibilities

Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
Escalate critical issues to the Area Service Manager
Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
Plan field visits to gather & analyze competitor data on quality of services provided
Managing the relationship with service franchisees in the assigned territory
Ensure maintenance of adequate inventory level of installation equipment for contingencies
Upgrading customers to higher versions
Convince customers for advance service packs

Experience & Skills

What you need to have

Ability to manage escalations
Ensure timely resolutions of issues
Problem Solving ability
Partner management skills
Upselling skills

Educational Qualifications

B.Tech / B.E.

Work Experience

4 - 6 years of experience
1 -2 years ( based on the territory)

For Employees

Ensure compliance to policy and processes by the Installation Engineers and ensure customer SLA are met
Manage the team responsible for installing, servicing and repairing structures and major components; instruct them on correct installation processes
Ensure closure of Service Request loops & intervene and handle complaints in case of escalations
Escalate critical issues to the Area Service Manager
Analyze customer feedback forms & highlight areas of improvement and suggest interventions/initiatives
Plan field visits to gather & analyze competitor data on quality of services provided
Managing the relationship with service franchisees in the assigned territory
Ensure maintenance of adequate inventory level of installation equipment for contingencies
Upgrading customers to higher versions
Convince customers for advance service packs