Accolite

L2 Support

Posted On

June 27, 2025

Location

Hyderabad, Telangana

Experience Level

5 - 10 Years Exp.

Job Type

Full Time

Apply By

Jan. 24, 2026

Job Description

AppBank Workplace Web Platform Specialist:
ABO Workplace is seeking a skilled and proactive individual with strong application support experience of 5+ years in Web Platforms. This role requires expertise in working on Linux environment, troubleshooting system issues and supporting various Web Platforms critical to business operations. The candidate must have good verbal and written communication skills; Technical writing skills, experience in monitoring and operations, and be comfortable working in a geographically diverse environment.
RESPONSIBILITIES:
• Provide escalated technical support for web platform application issues, diagnosing and resolving complex problems through in-depth analysis. Escalate unresolved issues to development teams with detailed documentation.
• Perform system monitoring, maintenance, and optimization to ensure platform stability and performance. Identify and address performance bottlenecks, software bugs, and system errors.
• Assist in the deployment, configuration, and updates of applications on web platforms.
• Develop and maintain technical documentation, including troubleshooting guides, standard operating procedures (SOPs), and knowledge base articles.
• Manage incidents, communicate effectively with users, application owners, and senior stakeholders across all areas.
• Conduct root cause analysis (RCA) for recurring issues and recommend preventive measures or process improvements.
• Analyze patterns of failures and issues to advise application owners on permanent fixes, improving infrastructure stability and performance.
• Utilize tools to automate failure remediation and monitor system health, focusing on continuous measurement of risk and cost.
• Actively participate in the change management process to manage risk within the production environment.
• Build and improve runbooks to minimize operational errors and improve operational efficiency.
• Implement and maintain disaster recovery strategies.
• Collaborate with development teams to deploy and maintain in-house or third-party applications.
• Support the integration of new technologies, including AI or cloud-based tools, to enhance application performance and efficiency.

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