Virtusa

Architect (Customer Facing)

Posted On

Aug. 19, 2024

Location

Hyderabad, Telangana

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2024

Job Description

Serve as the Principal ServiceNow application architect/developer responsible for implementing ServiceNow solution design using best industry and ServiceNow practices.
Facilitate requirements gathering and document requirements.
Design and develop solutions within the ServiceNow environment to include new or modifications to applications, forms, flow, workflow, UI policies, UI actions, Business Rules, ACLs, UI Builder, and any other configurations required to support client processes.
Translate requirements and stories and mock-ups into fully functional features by working closely with the team lead.
Develop JavaScript server/client code.
Create and use update sets and XMLs to move customer configuration and data between environments.
Provide advanced support for ServiceNow by troubleshooting a variety of difficult software problems, implementing bug fixes, and performing root cause analysis.
Participate in discovery sessions and process definitions with team lead and other developers.
Lead efforts and provide guidance in requirements gathering and developing/documenting process workflows.
Develop ServiceNow solutions and push developments from DEV to TEST to PROD using Agile methodologies.
Provide guidance to ServiceNow developers.
Required skills
ServiceNow Certifications (Preferred)
ServiceNow Certified Implementation Specialist CIS Software Asset Management SAM
ServiceNow Certified Implementation Specialist Discovery
ServiceNow Certified Application Developer CAD
ServiceNow Certified System Administrator CSA
Solid ServiceNow ITOM Developer knowledge and experience Software Asset Management CMDB MID Server and Discovery
Skills with using JavaScript REST and SOAP integrations
Experience with ServiceNow App Engine Studio with UI Builder
Experience designing and developing ServiceNow process flows and workflow
Effective executive and stakeholder level briefings
Excellent communication and written skills

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