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gTech Analytics, Products and Tools team (gAPT) leverages user insights and Generative Artificial Intelligence (GenAI) technology to improve and automate Google's Ads customer support experiences. gAPT partners with gTech’s Support, Professional Services, Product Management, and Engineering teams to simplify Google's Ads support products and build the productivity tools ecosystem for gTech users. Google is the leader of the customer experience, advocating for big-picture visions, feature requests, and offering product improvements backed by data-driven insights. Google's work enables gTech teams to deliver support to customers.
As a Global Product Lead for Intelligence Infrastructure, you will partner with gTech Ads Support Services, Product Management (PM) and Engineering to define and deliver the next generation of support experiences. You will be part of a team that works cross-functional to build, launch, and land new Artificial Intelligence/Machine Learning (AI/ML) infrastructure and improve GenAI model performance across support platforms.
Google creates products and services that make the world a better place, and gTech’s role is to help bring them to life. Our teams of trusted advisors support customers globally. Our solutions are rooted in our technical skill, product expertise, and a thorough understanding of our customers’ complex needs. Whether the answer is a bespoke solution to solve a unique problem, or a new tool that can scale across Google, everything we do aims to ensure our customers benefit from the full potential of Google products.
To learn more about gTech, check out our video.
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