Customer Service Manager -EBS Product suite SCM/Finance/HRMS/Projects Support
Last Date to Apply: July 9, 2024
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Customer Service Manager -EBS Product suite SCM/Finance/HRMS/Projects Support
Job Description
Minimum 14+ years of total experience relevant to this position including 5+ years of project management and people management (especially to the people of the EBS Product Suite) experience.
This Role expects to cut across the 3 Axes of Governance– People Management, Process and Business Management and Operation Management.
- Should have multiple full lifecycle EBS HRMS/SCM/Finance/Projects implementation experience.
- Should have exposure from requirement development / definition to functional solution design, implementation, data-migration, system testing, user acceptance testing, launch and service management.
- Functional domain expertise in HRMS/SCM/Finance/Projects etc.
- Good understanding of integrations and technical solutions in all functional projects.
- Technical Programming experience or awareness in crafting Procedures, Functions, Packages and others database objects using SQL and PL/SQL, XML/RDF reports, Oracle forms, Workflow Builder etc.
- Excellent analytical, presentation and communications skills, confirmed ability to translate business requirements into technology specifications.
- Good communication & documentation skills in Business English.
- Analyze solution approaches, estimations, standard methodologies, project risks and recommendations.
- Good Team handling skills, conflict management, Motivate teams.
- Plan, handle and communicate the progress of the project, achieving project achievements and maintaining momentum of the project
- Continuously incubate, measure and grow talent (as people and skills) within the team to achieve constant business optimization and execution.
- Ensure and comply with business processes, people processes and organizational governance for the team.
- Exemplary Value advisor exhibiting oracle values to the team and to the organization.
- Act of “Proactiveness” to inculcate and oversee mitigate risks across the 3 axes of governance.
- An Added Plus : Preferably having industry recognized Project Management certifications such as PMI or Prince II.
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