Oracle

Managing Principal Consultant

Posted On

Sept. 4, 2024

Location

Hyderabad, Telangana

Experience Level

Professional

Job Type

Permanent

Apply By

March 3, 2025

Job Description

Practice Manager

About the team:

At Oracle NetSuite, we believe the cloud is here to stay and so do our 20,000+ customers. We believe businesses should not be bogged down by the overhead of bulky data centers and expensive personnel to run it all. Businesses need to be lean, efficient and agile. NetSuite is literally transforming business around the globe by providing a cloud-based, unified system that delivers unprecedented capabilities to drive business forward. Founded in 1998 as THE cloud ERP pioneer, Oracle’s NetSuite global business unit has transformed the business operations of our customers without the high costs and inefficiency of on-premise systems.

At Oracle NetSuite we work hard and we work smart. We hire fierce competitors. We hire individuals that are fearless trail blazers. Oracle NetSuite employees take the hill, we prefer action over inaction, we are tireless in our mission and we pause only to celebrate our success. And we DO celebrate, because if you don’t have fun along the way, then what’s the point?

Job Summary:

The Practice Manager is a senior role within NetSuite GBU Professional Services team. This role has responsibility for managing and developing the Project Management and Consulting community, managing delivery risks and controlling delivery methodologies and compliance standards. This role is pivotal to the success of the consulting customer’s organization.

This role will be measured by performance against team targets, team improvements and by the degree to which project risks and revenues are being managed and customer successes achieved. Will manage a team of resources, as well as handle all resource planning and staffing for teams on a broad range of services engagements, maximizing billable utilization. The Practice Manger, Professional Services will serve as an escalation point for services, engagements and people performance. As well as being a key resource for internal practice development efforts, will train and mentor new and experienced resources.

Responsibilities include:

Ensure team billable utilization targets are met
Attain quarterly PS revenue targets
Team with Account Management and Client Management teams to promote user adoption and effective use of NetSuite, and support renewal efforts
Collaborate with NetSuite partners during services engagements
Responsible for adhering to highest quality standards in project delivery
Manage executive-level customer relationships and provide team oversight through NetSuite implementation
Serve as Steering Committee member on strategic projects
Responsible for project staffing and resource scheduling on a broad range of consulting engagements
Contribute to company’s focus on verticalization through participation in internal cross-departmental initiatives
Hire, train and manage team of new and experience resources to fulfill Practice objectives
Provide coaching and mentoring to assist in resources’ career development
Build team’s expertise and confidence in project delivery work
Handle day-to-day administrative tasks such as: vacation scheduling, expense reports, time
Managing a group of project managers/consultants who may be co-located and/or geographically dispersed
Providing leadership and direction for and motivation of the Region’s Project Manager/Consultants
Deploying practice expertise in support of presales activities and, naturally, solution delivery projects, to ensure that solution components and assignments are well conceived and executed
Supporting Project Manager/Consultants to deliver projects as per revenue and cost targets, within given contingency bounds
Managing the performance of members of the Practice Team(s)
Recruiting, inducting, coaching and developing professional Consultants and Project Manager/Consultants
Balancing the competency needs of the business with the individual aspirations of the professional Consultants
Analyzing and interpreting the likely demand for Practice skills in order to ensure appropriate availability of consulting resources, whether employed by Oracle or provided as subcontractors on the market
Promoting the current competence availability to the Sales and Engagement organizations
Working closely with NetSuite Global Solution & Innovation function, staying on top of new developments, new approaches and new NetSuite products in the Practice area, able to articulate their utility and benefits, planning for delivery - able to position NetSuite solutions versus competitor solutions
Creating and promoting a portfolio of Professional Consulting Services for the Practice area and preparing to roll out global offerings
Working with Resourcing and Demand to influence the allocation of practice resources to Projects
Working with Engagement team and the Sales Organization in order to balance the needs of Customers with the Practice's ability to deliver consulting services
Communicating with consultants regarding feedback obtained from the Engagement and Delivery organization, for purpose of supporting employee appraisals
It is a night shift job which is from 6PM to 3AM

Accountabilities

Set objectives for, and review the performance of Project Manager/Consultants, taking action to ensure targets are met and individuals are developed
Ensure scope and expectations for projects are properly defined, including quality and finance plans
Manage and allocate a training budget for the Practice
Generate and submit regular practice forecast data and practice performance data
Operate in line with Oracle's HR policies and procedures (e.g. Recruitment and Performance Management)
Manage Recruitment and Attrition in the Delivery arena
Ensure that Practice Team members operate in line with Oracle Consulting's policies and procedure

Preferred Qualifications/Skills include:

10-12+ years of experience in systems applications consulting, with a consulting firm or software provider.
Proven Professional Services Delivery leadership including revenue responsibility and staff management experience.
Strong Retail and/or Wholesale Distribution vertical application solution experience.
Demonstrated experience in translating customer business requirements into workable software solutions
Account Management – understand the requirements to manage clients, projects and individual consultants.
Business development – ability to identify and help develop offers that will help secure or extend consulting engagements
Inter-personal skills – able to communicate with and influence peers, client representatives (including Senior Executives) and internal and external teams
Exceptional verbal and written communication is required with previous experience creating Statement of Work for new and existing customers
Strong experience in Change Management and Business Process Mapping
Excellent client management skills and the ability to work with customers to develop and manage an implementation plan
Previous services sales experience; comfortable interacting at the “C” level
Consulting and management experience in a SaaS environment is a plus
Experience implementing packaged enterprise application solutions such as NetSuite, Oracle, SAP, PeopleSoft, JD Edwards or Dynamics

Career Level - M2

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