Oracle
Technical Analyst 3-Support
Job Description
As a member of the Oracle Digital Assistant and Oracle Health Clinical AI Agent Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our products. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues. We provide global support for several AI driven products across multiple verticals, including Government and Medical use cases.
Career Level - IC3
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