Virtusa
RPA Support
Job Description
Must have RPA (Automation Anywhere skills and support knopw how)
- Must have worked on RPA(Automation Anywhere) Control room support and monitoring
- Should have windows platform- knowledge and remediate any issues from this while RPA bot run fails.
• Incident Management/Operations Support
• Take lead in perform defect triaging in Production Environments and take point in all P1, P2 critical issues and work on RCA to provide solution.
• Perform triaging, analysis and resolution for SNOW submitted tickets for non-code fix issues for enterprise RPA
• Provide daily updates and resolution of tickets for enterprise Robotic ServiceNow assignment group.
• Perform production checkout activities after production releases, infrastructure maintenance, scheduled recycles and fix releases.
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