Virtusa

Team Lead - KPO

Posted On

Oct. 23, 2024

Location

Hyderabad, Telangana

Experience Level

Full Time

Job Type

Experienced

Apply By

Dec. 31, 2025

Job Description

Skill: Team Lead

Role / Tier: -Team Lead KPO– Tier 2

Job Description:

Key Responsibilities
Provide team leadership and coaching
Act as process expert in terms of Quality Guidelines and Quality Framework
Control and monitor the activities of Quality Framework.
Lead Same MSP and inter MSP calibration sessions.
Create an environment of trust, open communication, creative thinking, and cohesive team effort.
Motivate and inspire team members.
Lead by setting a good example behavior consistent with words.
Coach and help develop team members; help resolve dysfunctional behavior.
Facilitate problem solving and collaboration.
Oversee day to day teams Quality metric performance
Discover RCA and TNI
Intervene when necessary to aid the group in resolving issues related to Quality Guidelines.
Work in-sync with other site leads/managers to create and maintain uniform processes.
Provides inputs, towards hiring and also assists with the interviewing process.
Contributes towards the achievement of the company's strategic and operational objectives.
Skill Set
Strong leadership skills with the ability to lead and motivate team to achieve set goals.
Excellent communication skills(verbal and written) and facilitation skills.
Good Time Management Skills with the ability to plan and priorities.
Broad knowledge of techniques, concepts, and tools of process improvement/redesign.
Strong quality acumen with a focus on strategic analysis.

About Virtusa

Teamwork, quality of life, professional and personal development: values that Virtusa is proud to embody. When you join us, you join a team of 21,000 people globally that cares about your growth — one that seeks to provide you with exciting projects, opportunities and work with state of the art technologies throughout your career with us.

Great minds, great potential: it all comes together at Virtusa. We value collaboration and the team environment of our company, and seek to provide great minds with a dynamic place to nurture new ideas and foster excellence.

Virtusa was founded on principles of equal opportunity for all, and so does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided on the basis of qualifications, merit, and business need.

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