Virtusa
Senior Consultant
Job Description
Job Title - ServiceNow Admin
Key Responsibilities:
- ServiceNow ITSM, ITOPS, and Asset Management modules according to business requirements and best practices.
- Perform platform upgrades, patches, and enhancements in collaboration with IT teams.
- Create and manage user accounts, roles, and groups to ensure proper access controls and permissions.
- Configure and maintain ServiceNow workflows, including Incident Management, Change Management, and Problem Management.
- Develop and maintain the ServiceNow Service Catalog, business rules, UI policies, and other customizations as needed.
- Monitor system performance, troubleshoot issues, and optimize platform performance.
- Collaborate with stakeholders to gather requirements and implement new features and functionality.
- Provide technical support and assistance to end users, including troubleshooting and issue resolution.
- Create and maintain documentation, including system architecture diagrams, configuration guides, and knowledge base articles.
- Stay current with ServiceNow releases, updates, and best practices; recommend improvements to existing processes and procedures.
Skills Required:
- Overall Experience 8 years of experience and above
- Minimum of 4 years of experience as a ServiceNow Administrator
- Deep understanding of ServiceNow functionality, including ITSM, ITOM, ITBM, and other modules.
- Proficiency in ServiceNow scripting languages such as JavaScript, GlideScript, and Jelly.
- Experience with ServiceNow integrations, including REST APIs, MID Servers, and Web Services.
- Strong problem-solving skills and the ability to troubleshoot complex technical issues.
- Excellent communication and interpersonal skills, with the ability to work effectively with cross-functional teams.
Certifications:
- ServiceNow Certified System Administrator (CSA) certification is required.
- ServiceNow Certified Implementation Specialist certification is preferred.
Mandatory skills
ServiceNow Administration
JavaScript
ITSM
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