Virtusa
Service Now ITOM Architect
Job Description
Configuration and Customization
Configure and customize ServiceNow modules based on business requirements
Develop and maintain workflows business rules UI policies and client scripts
System Administration
Perform routine system administration tasks including user management access control and data maintenance
Monitor system performance and troubleshoot issues as they arise
Integration
Implement and manage integrations between ServiceNow and other third party applications
Collaborate with development teams to ensure seamless data flow
ITOM Configuration and development
Development testing implementation and management in ITOM CMDB Discovery Service Mapping and event management
Design technical solutions in various modules of ServiceNow ITSM and ITOM
Upgrades and Patch Management
Collaborate with the technical team to plan and execute ServiceNow upgrades
Manage patching and ensure the platform is up to date
Qualifications
Bachelors degree in Information Technology Computer Science or related field
Proven experience as a ServiceNow Administrator
ServiceNow certifications preferred
Strong understanding of ITOM processes and ITIL framework
Excellent problem solving and communication skills
Preferred Skills
ServiceNow administration and development
Experience with ServiceNow ITOM and ITSM modules
Scripting languages such as JavaScript
ITIL best practices
Integration with third party tools
Strong analytical and troubleshooting skills
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