Virtusa

Service Now ITOM Architect

Posted On

July 31, 2024

Location

Chennai, Tamil Nadu

Experience Level

Full Time

Job Type

Experienced

Apply By

Jan. 31, 2025

Job Description

Configuration and Customization
Configure and customize ServiceNow modules based on business requirements
Develop and maintain workflows business rules UI policies and client scripts

System Administration
Perform routine system administration tasks including user management access control and data maintenance
Monitor system performance and troubleshoot issues as they arise

Integration
Implement and manage integrations between ServiceNow and other third party applications
Collaborate with development teams to ensure seamless data flow

ITOM Configuration and development
Development testing implementation and management in ITOM CMDB Discovery Service Mapping and event management
Design technical solutions in various modules of ServiceNow ITSM and ITOM

Upgrades and Patch Management
Collaborate with the technical team to plan and execute ServiceNow upgrades
Manage patching and ensure the platform is up to date
Qualifications
Bachelors degree in Information Technology Computer Science or related field
Proven experience as a ServiceNow Administrator
ServiceNow certifications preferred
Strong understanding of ITOM processes and ITIL framework
Excellent problem solving and communication skills

Preferred Skills

ServiceNow administration and development
Experience with ServiceNow ITOM and ITSM modules
Scripting languages such as JavaScript
ITIL best practices
Integration with third party tools
Strong analytical and troubleshooting skills

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