Virtusa
ITRS Infra Support
Job Description
3+ years of infrastructure support experience.
2+ years of software development experience. (Java/.Net/Python)
Must have experience supporting Linux/Windows systems hosted in a ECS OpenShift environment.
Experience with CI/CD products, Access entitlements Active Directory, databases (MsSql, Postgres etc), Bitbucket, RLM deployment tools, JIRA.
Experience on load balancing and administration.
Strong understanding of IT Risk and IS security fundamentals.
Good to have knowledge of logging products such as ELK, Splunk and Kibana.
Good to have knowledge of observability tools like Grafana.
Excellent communication skills.
A strong desire to understand complex systems and how to troubleshoot and make them highly available.
Triaging and troubleshooting production issues and blameless postmortems for incidents.
Researching and implementing ways to automate the management of our infrastructure.
Collaborate closely with multiple team such as engineering, datacentre, vendor etc.
Support development and production support teams across our growing development, UAT, and production.
Building out uptime, latency, and error and capacity monitoring for the stack.
Taking part in on-call rotation for support.
Manage risk, compliance and remediation.
Drive automation projects within the application support realm.
Partner with application development, business analysis and infrastructure support teams on application change and release management.
Manage Continuity of Business (COB) and other high availability efforts.
Gather and present metrics pertaining to application performance, stability, and operational effectiveness.
Provide leadership on the onboarding on new applications and technologies, ensuring that the application support team have the correct processes and procedures in place.
Manage recurring and chronic issues in the Production environment, ensuring that risks are assessed, and remediation efforts are prioritized accordingly.
Be third level escalation for Systems Infrastructure & Operation team supporting production network.
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