Amazon

Sr. Operations Manager, CXQO, Just Walk Out Technology

Posted On

Aug. 20, 2024

Location

Noida, Uttar Pradesh

Experience Level

Freshers/Experienced

Job Type

Corporate Operations

Apply By

Oct. 1, 2024

Job Description

AWS Applications and Higher Level Abstractions (Apps) provides horizontal and industry vertical applications for business users with the same on-demand scalability, reliability, pay-as-you-go pricing, and machine learning expertise that drive AWS services. The AWS Applications group includes services such as Amazon Connect (a cost-effective cloud contact center), our End User Computing (including Amazon Workspaces, AppStream, etc.), Marketing Tech (Amazon Pinpoint), and Autonomous Checkout and Biometric Identity Services (Just Walk Out, Amazon One) for retail, sports, travel, and other verticals.

Amazon Physical Stores is more start-up than big-company, a group of entrepreneurial, perceptive, and creative leaders with innovation at our core. We’re pushing the state of the art in helping customers shop in engaging, fast, and safe ways. To date we’ve created stores that let you use an app to enter, take what you want from our fresh selection, and go (Amazon Go); a smart shopping cart that uses computer vision algorithms and sensor fusion to let you skip the checkout line (Amazon Dash Cart); and contactless services that let you pay, enter or identify yourself (Amazon One). Note: The specific team is internally and tech focused to deliver scalable solutions.
Our checkout-free shopping experience is made possible by our Just Walk Out Technology, which automatically detects when products are taken from or returned to the shelves and keeps track of them in a virtual cart. When you’re done shopping, you can just leave the store. Shortly after, we’ll charge your Amazon account and send you a receipt. Check it out at amazon.com/go. Designed and custom-built by Amazonians, our Just Walk Out Technology uses a variety of technologies including computer vision, sensor fusion, and advanced machine learning. Innovation is part of our DNA! Our goal is to be Earths’ most customer centric company and we are just getting started. We need people who want to join an innovative program that continues to push the state of the art in computer vision, machine learning, distributed systems and hardware design.
We are looking for a Sr. Operations Manager to come join our team.

Key job responsibilities
1. People Management
• Manage the local support operation of the site.
• Manages multiple teams with 350+ indirect reports and 6+ Managers and/or Individual contributors.
• Responsible for the overall direction, coordination, and evaluation of the teams under management
• Carries out supervisory and management responsibilities in accordance with the organization's policies and procedures.

2. Operations and Project Management
• Work with the Site Lead – Operations to determine strategy to achieve overall site goals.
• Combine deep cross-functional business understanding with a long-term industry wide strategic context for all decision making
• Effectively apply best practices to all strategic decisions
• Solve complex challenges by proactively identifying and eliminating root cause barriers to accuracy, productivity, and quality.
• Maintain a complete and thorough understanding of technical systems in a complex CXQO business
• Continually measures and evaluate all work processes using Kaizen, Lean, DMAIC, and other improvement methods.
• Participate in business leadership meetings, helping to develop and drive strategies and programs which improve the competitive position and profitability of the business
• Acts as Point of contact to lead local and global rollouts and projects that impact operations.
• Works with local and network stakeholders to design and implement strategic initiatives.
• Maintain strict confidentiality and follow all applicable Amazon policies for securing confidential information.

3. Coaching
• Use coaching to support the teams to achieve business or organizational results related to quality, productivity, compliance, and development
• Coach and support Group Managers to build a work environment where Associates and Team Managers are engaged and feel a positive sense of achievement about their role
• Coach and develop Group Managers on career paths for internal promotions and job enrichment opportunities.
• Ensure closure and effectiveness of individual coaching feedback sessions, and one-on-ones that focus on customer experience and operational excellence

4. Performance Management
• Responsible for the overall performance and operational delivery of the teams, this will require to work with key support functions such as site Workforce and Quality to review performance trends and opportunities and take action to improve the service level and quality of performance.
• Perform regular 1:1's with each of your Group Managers; promptly addressing any help required, performance or conduct concerns
• Ensure successful site execution through tracking, reporting and feedback of emerging issues and associate performance and coordinating the response to various escalations.
• Use established processes to identify individual performance gaps and coach associates to meet and exceed expectations.
• Actively participates and represents team members in the annual performance review cycle.

5. Develop Talent
• Manage the career growth and development of Group Managers by driving focus on Amazon’s Leadership Principles
• Hires, manages, and develops high performing teams
• Attracts top talent and partners with peers and function areas to ramp up as per annual plan.

About the team
Diverse Experiences
AWS values diverse experiences. Even if you do not meet all of the preferred qualifications and skills listed in the job description, we encourage candidates to apply. If your career is just starting, hasn’t followed a traditional path, or includes alternative experiences, don’t let it stop you from applying.

Why AWS?
Amazon Web Services (AWS) is the world’s most comprehensive and broadly adopted cloud platform. We pioneered cloud computing and never stopped innovating — that’s why customers from the most successful startups to Global 500 companies trust our robust suite of products and services to power their businesses.

Inclusive Team Culture
Here at AWS, it’s in our nature to learn and be curious. Our employee-led affinity groups foster a culture of inclusion that empower us to be proud of our differences. Ongoing events and learning experiences, including our Conversations on Race and Ethnicity (CORE) and AmazeCon (gender diversity) conferences, inspire us to never stop embracing our uniqueness.

Mentorship & Career Growth
We’re continuously raising our performance bar as we strive to become Earth’s Best Employer. That’s why you’ll find endless knowledge-sharing, mentorship and other career-advancing resources here to help you develop into a better-rounded professional.

Work/Life Balance
We value work-life harmony. Achieving success at work should never come at the expense of sacrifices at home, which is why we strive for flexibility as part of our working culture. When we feel supported in the workplace and at home, there’s nothing we can’t achieve in the cloud.Basic qualifications
• 5+ years of experience as Operations Manager for mid-large teams (300 + people), including leaders who lead teams of people.
• A Bachelor’s Degree from an accredited university or 3+ years at Amazon in similar roles.
• Demonstrates flexibility in work hours based on business need and deals with the complexity of multiple lines of business and regions

Jobs at Noida

Oracle

Senior Consultant

Professional

Noida, Uttar Pradesh

Sr. Operations Manager, CXQO, Just Walk Out Technology Apply Now

Job Description

Jobs at Noida

More Jobs at Amazon

Actively Recruiting Companies at Noida, Uttar Pradesh

Sr. Operations Manager, CXQO, Just Walk Out Technology