Accolite
System reliablity engineer
Job Description
Role & Responsibilities
- Ensure the customer experience is seamless throughout the funnel by creating and maintaining product pages, category pages cross-sells, and more.
- Leverage hands-on experience to triage and escalate issues as appropriate. Develop a good understanding of e-commerce systems, platforms, and architecture in order to communicate with internal/external teams as needed
- Communicate effectively with the E-Commerce Team, other business teams, and IT partners to prioritize, mitigate, resolve, and report on production issues and causes.
- Monitor sites and applications, and report any application rejections to the sales team for further manual process
- Prepare and publish products and their digital assets to the websites.
- Create email and direct mail campaigns and reseller products/ applications as needed
- Work with the PO, QA, and dev teams to ensure up-to-date KT on projects and functionality.
- Engage in continual website monitoring for issues such as bugs, broken images, outdated information (products and price errors, etc...), and functioning of offer codes to maintain the E-Commerce Team’s service level commitments.
- Use analytics tools and all other available sources, to measure the impact of changes/updates.
- Report on new product launches and updates to international and external partners.
Qualifications
- Bachelor’s degree in Computer Science
- 5 years of experience in a support or operations analyst role
- Adapt to new technologies
- Able to support team with triage and research examples
- SQL experience is required
- Adobe authoring experience is required
- HTML experience is good to have
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