Airtel
Process Analyst - RA FMS
Job Description
Process Analyst - RA FMS Requisition ID: 16054
About the Role
The job profile includes monitoring of voice traffic (calls), analyzing customer profile and calling patterns to identify fraudulent activity, and deactivating service to minimize revenue leakage.
Key Responsibilities
1 Efficient monitoring of Fraud activity performance compliance and SVCCL across geographies 2 Simbox Analysis & Monitoring 3 Drive Changement Management 4 Strengthening of Controls through automation 5 RCA detection & issue closure 6 Compliance
Experience & Skills
iCRM, BCRM, EXCELL, Access, HUE, SQL Developer
For Employees
1 Efficient monitoring of Fraud activity performance compliance and SVCCL across geographies 2 Simbox Analysis & Monitoring 3 Drive Changement Management 4 Strengthening of Controls through automation 5 RCA detection & issue closure 6 Compliance
Org: Airtel
Designation: Executive
Experience: 3-5 years
Position Type: permanent
Business Unit: FSS.RA
Location: Airtel Centre - Gurgaon
Department: Finance.Revenue Assurance.Fraud Management
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