Amazon

Training Specialist, Last Mile - Training Team

Posted On

May 13, 2025

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Fulfillment & Operations Management

Apply By

June 3, 2025

Job Description

Job summary
Training Specialist Job Description
At Amazon, our mission is to be the most customer-centric company on earth. To get there, we need self driven people. Amazon Last Mile learning team is seeking training specialist to support operations trainings to last mile vertical. Overall responsibility include boosting the competencies of our employees by developing and conducting effective training programs. The person will indirectly help enhance the employee’s workplace performance in conjunction with the company’s core values to meet the goal of organization. This role requires to travel for business requirements.
Trainer Best Behavior
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
3- Proactively track mapped stations performance and pre-announce training interventions.
4- Must be approachable and exhibit the best behavior while at work.
5- Always be up to date with the latest techniques, tools, and processes.
6- Own to support territory specific or zonal projects.
7- Drive in quality & learning related metrics
8- Hold a strong hand in excel, PPT, AI tool content making, Email writing
9- Build strong connect with stakeholders and support in shaping business by proactively offering visibility on recurring outliers.
10- Keeping business and stakeholders updated about all the training interventions.

Key job responsibilities
Job Responsibilities:
1- Own business goals and intervene by identifying knowledge gaps to be filled.
2- Proactively recommend ways and support the mapped AMZL and EDSP stations towards meeting business goals.
3- Proactively track mapped stations performance and pre-announce training interventions.
4- Supervise structured learning metrices and also oversee their results for the assigned territory and region.
5- Managing live performance metrices end to end for the assigned territory.
6- Conducting learning session on new process as well as BQM through ITL or digital learning as per the requirement. Deliver various training courses as continuous learning.
7- Maintaining data and analysis through reports on excel (as per business requirement)
8- Ensure completion of new hire training program, coaching & other performance improvement programs on time.
9- Partners with operations leaders while conducting station audit to check the process compliance and fix the gaps on an immediate basis.
10- Identifying learning coaches & certifying them.
11- Lead the individual improvement projects to enhance the business performance.
12- Drive Quality & Learning metrics
13- Conducting chime sessions & Class room sessions to the stake holders

A day in the life
- Track the day to day business metrics and plan to visit the mapped stations for metric improvement
- Involve and engage well with mapped LA/LGs for daily L&D activities
- Offer visibility on daily reporting's and progress updatesRole requirements: 1. Experience in customer service and handling projects will be an added advantage. 2. Should be able to translate and add voice over for the given content in regional languages. 3. Provide support to existing data management through analysis and accurate reports. 4. Capability to present intricate information to a variety of audiences. 5. Proficient in MS Word, excel & PowerPoint 6. Graduate in any field. 7. Excellent organization & interpersonal skills. 8. Person should be flexible working on weekends (in case of business requirement)

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