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American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
How will you make an impact in this role?
Responsible for leading the day to day Operations Centre for Digital Workplace Collaborations in India. Actively provide people leadership to a 24/7/365 working team of people. Will work to provide robust, standardized, scalable and efficient support across a vast range of products used by virtual and hybrid working front and back office Colleagues across the globe.
Will work with a variety of collaboration Product teams and Engineer leads to identify the support needs, including analysis of application and technical infrastructure requirements. Will support initiatives that deliver end-to-end support that align with AXP Technology standards and deliver highest availability through the latest observability and availability practices. Responsible to provide technical knowledge and people leadership through fostering growth and development.
This role will be a member of an infrastructure engineering team reporting to an Engineering Director, span of control of 40+ team of contractors and will share responsibility with other Operations people leaders. Will be an extended member of product and operations engineering team.
Role to be based in Gurgaon.
Key Responsibilities:
Engineering:
Leadership:
Qualifications
· 8+ years of experience with systems analysis/programming, incorporating design methodology, Infrastructure operations support or engineering
· Hands-on experience with a variety of software languages, operating systems, or network protocols
· Appreciation of Agile or other rapid application development methodology
· Bachelor’s or Master’s Degree in computer science, computer engineering, or related field required; advanced degree preferred
· 5+ years leadership experience. Proven strategic mindset, strong people leadership skills with proven track record of leading through influence
· Proven experience in ITSM process
· Ability to work with Engineers, Product Vendors to identify root cause and short/long term fixes
· Experience with Telecom, SIP, VOIP
· Some experience supporting iOS and Android applications
· Specific technical experience working with one or more of the following areas: VMWare, Unix, Citrix, Linux, Solaris, Windows, Z/OS, Junos, IOS, etc.
· Core knowledge of platform delivery methodology (Agile, Scrum, Agile XP, TestDriven Development, Waterfall, etc.)
· Cisco Collaboration Tools eperience (WebEx, Video Endpoints, Jabber, Spaces, Calling)
· Audio Visual Engineering experience
· Basic understanding of an enterprise technical dataflow (how traffic gets from laptop out the proxy to the SaaS vendor)
· Out of the box Slack capabilities. Reporting and Administration (not tenant but channel/workspace level), Workflows
· OneDrive/Shared Libraries/SharePoint
· Network-attached Storage Devices
· Understanding of guest users and external sharing within M365
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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