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American Express
You Lead the Way. We’ve Got Your Back.
With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities, and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.
At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.
Join Team Amex and let's lead the way together.
Function Description:
Global Services Group (GSG) brings together the company’s external and internal servicing functions to provide best in class servicing to our customers and colleagues.
Emerging as the Enterprise Sales Operations & Business Enablement utility, SABE (Sales & Business Enablement) drives standardization & agility for the organization. Sales Operations includes Pre-sales, acquisition & Account Management while Business Enablement includes Marketing, Platform & Capabilities.
Enterprise Data Platforms (EDP) team in Enterprise Digital & Data Solutions (EDDS) is responsible for managing Amex data & capabilities on the centralized enterprise platforms. Cornerstone platform uses big data-based environment to house all Amex data and a key analytical environment for carrying out complex data analytics and support business decisioning.
EDP teams in SABE will be responsible for providing centralize servicing & product operations for enterprise big data platform Cornerstone as well as new generation big data platform Lumi and products and ensure timely resolution to queries raised by Enterprise users, driving & governing core platform functions while working closely with the EDP Product owners.
Responsibilities:
Minimum Qualifications
· A bachelor’s or master’s degree with 0-5 years’ experience in Servicing, Data Analysis & related data roles. Eligible candidates should have experience or skills in at least one of the three pillars as below.
Servicing
· Manage and enhance servicing experience for end customers through high quality resolutions & strong process adherence i.e., governance, reporting, escalation.
· Identify and document best practice guidelines to build knowledge within team and reduce the overall product issues.
· Take appropriate action to close feedback loop by recommending solutions to unstructured challenges via correct channels.
· Ideate & innovate on customer self-serving products/capabilities and drive change management.
Preferred
· Conduct deep analysis to uncover trends, recommend business solutions and implement strategic initiatives.
· Provide consultation to business and recommend appropriate solutions based on clear understanding of business needs
· Create high quality and executive ready documentation and actionable business insights.
Critical Factors to Success (Outcome Driven):
Business Outcomes:
Leadership Outcomes:
Past Experience
Academic Background
Functional
Preferred
Technical
Must have -
Preferred
Platforms
Preferred
We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.
Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.
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