American Express

Analyst-Risk Management

Posted On

June 19, 2024

Location

Gurgaon, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 14, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Team: EMPS-ECES: International List Execution

Job Description:

Marketing Campaigns are critical drivers of American Express strategy to acquire, engage and retain customers. Marketing teams across international need best in class tools and processes to enable flawless and timely delivery of their campaigns to unlock the value for our customers and prospects. The Int’l Segmentation Targeting Eligibility Consulting & Execution Team within Enterprise Customer Engagement Solutions (ECES) is responsible for supporting campaign targeting, execution, delivery and fulfillment.

This B30 position will play a key role in driving accuracy, standardization, efficiency and risk reduction in the campaign targeting process for all international markets. The candidate will be primarily responsible for providing consulting support to marketing partners, leading the process transformation, operationalizing the change, and coordinating the operational control activities through strong collaboration and partnership with key stakeholders within and outside of EMPS.

Key Responsibilities:

Consultation: Providing consulting to Marketing partners by proposing External viewpoint, new ideas & innovative approaches

Operationalize Change: Enable Marketers to maximize benefits of system enhancements/changes and minimize the impacts through analysis, proactive planning, timely & relevant communication, and flawless execution.

Process Efficiency: Identify process efficiencies leading to better marketer experience and improve speed to market and bring them to completion by driving the alignment and prioritization.

Operational Controls: Improve the control environment by ensuring adherence to the self-audit requirements, coordinating the assessment activities and creating the awareness of the risks, processes etc., within the broader IMO team.

Maximize Relationships: Strong collaboration and partnership with key stakeholders within and outside of ECES

· Engage with business partners to gather the requirements, assess the needs/impacts and create/maintain/enhance the documentation related to various projects

· Delivering all the projects within the established plan and defined timelines

Requirements:

Excellent consulting skills.

· Excellent people management skills. Should be able to provide clear directions and support when required.

· Excellent project management, collaborating & negotiation skills.

· Ability to tailor communications so that they are appealing and understandable. Ability to convey technical and business information clearly and concisely to groups or individuals either verbally or in writing.

· Ability to multitask – maintains focus despite interruptions. Quickly re-evaluates priorities based on new information; quickly shifts attention between tasks or projects

· Problem solving (information seeking, analytically thinking and being proactive)

· Multi-national collaboration: Displays cultural sensitivity; builds cross –cultural relationships and works effectively in a global environment.

· Knowledge Office skills such as Excel, PowerPoint etc.

Demonstrates analytical and systematic approach to problem solving- Knowledge of advanced excel, Tableau, Python, SQL highly desirable

Past Experience:

· Consultation

· Project Management

· Stakeholder Management

· Change Management

· Process Improvement Projects

Academic Background:

· Degree in Engineering or related discipline, MBA or equivalent in a relevant/quantitative field with 3+ years of experience.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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