American Express

Associate-Digital Product Management

Posted On

Aug. 16, 2024

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Oct. 13, 2024

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Functional Description:

There are diverse set of roles within the Product job family, with varying responsibilities and skill requirements. A brief description of the roles and skills is outlined below:

1. Business Insights

The selected candidate for this role will work in the Business Insights Team within CFR Business Unit, which has centralized Bluelight MIS platform that provides easy access to thousands of credit fraud and risk metrics, consumed across CFR Strategy Teams. This role will provide opportunities to lead the team to deliver critical metric and insights to senior CFR leadership.

· Lead end to end Big Data Integration processes for building critical metrics from disparate source systems (including Google Cloud Platform, RDBMS, Hadoop and multi-dimensional cube ecosystems), with 100% accuracy and 100% on time delivery - Deliver strategic insights to key partners using tools like Tableau & Sisense

· Drive automation initiatives within existing processes and fully optimize delivery effort and processing time - Effectively handle relationship with 20+ risk partners across multiple geographies.

· Ability to develop key performance indicators (KPIs) basis business requirements.

· Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

· Follow industry best agile practices to deliver on key priorities.

· Finds opportunities to adopt innovative technologies.

· Provides continuous support for ongoing application availability.

2. Operational Risk Capabilities

In this role the candidate will be responsible for developing Data Quality Controls across Risk Models, Strategies and Important Data Source systems leveraging Low Code/No Code framework through Enterprise Data Quality Products. Support end to end development starting with interaction with key stakeholders, requirements grooming, prioritization, development and Launch of the same. In this you’ll contribute towards mitigation of Risk related to Data Quality Issues.

· Lead end to end conceptualization and development of Preventive and Detective Data Quality controls and Rules on Hadoop (Cornerstone) and Google Cloud Platform(Lumi) leveraging Low Code/No Code tools such as CDIT, Smart monitoring and Qalibrate ecosystem.

· Drive solving complex business problem statements and curate best in class and Robust Data Quality Controls and strategies by closely collaborating with partners across CFR, Tech, EDDS and Controls Management team

· Leverage Agile for backlog grooming and prioritizations

· Perform Demos and Launch Announcements with key stakeholders to demonstrate success and metrics of improvement.

· Follow industry best agile practices to deliver on key priorities.

· Finds opportunities to adopt innovative technologies.

· Provides continuous support for ongoing application availability

3. Federated Data Office and Data Stewards

Federated Data Office team is responsible for executing or facilitating the execution of Data Risk management and governance requirements as part of American Express Management Policy and other supplemental policies with data-related requirements

The FDOs role in Data Risk management includes, but is not limited to, responsibility for:

· Ensuring compliance with data related policies within their business units.

· Identifying critical data, maintaining data definitions, populating Business Metadata, classifying data, supporting data sourcing / usage requests, measuring Data Risk Metrics, and confirming Data Risk levels are managed.

· Partnering with Business Unit process owners (and/or Operational Excellence teams) to provide subject matter expertise and to provide remediation of Data Risk Issues (including OREs).

· Conducting QA/validation checks, validation of Data Risk levels of all data in their assigned BUs by reviewing data management and risk standards, data requirements and associated rules.

· Performing impact analysis, root cause analysis, and deep dive analysis on identified Data

Data Stewards role includes:

· Responsible for defining data quality controls on external data and ongoing monitoring/ actioning of alerts to ensure timely detection of issues.

· Strengthen data governance – Establishment of access restrictions basis permissible usage, AEMP70 compliance for bureau CDE’s

· Ownership of bringing and maintaining only the data required for risk use-cases and offboarding unused external data.

Minimum Qualifications:

· Bachelor’s Degree required; Bachelor’s (or comparable experience) in computer science, engineering, or a related technical discipline.

· 3+ years of experience in Software Product Management, Business Analysis or Product Ownership.

· Experience managing data publication products such as APIs and events and/or Big Data, Analytics and AI products.

· Experience in Tableau, Power BI Sisense and Microsoft SSIS / SSAS is an added advantage.

· Ability to write and optimize SQL/Hive queries for developing data solutions

· Python / PySpark – Nice to have

· Exposure to GCP will be a plus.

· Strong Problem-solving skills

· Collaborate with other team members and stakeholders.

· Identify risks, challenges, opportunities, and business integration needs.

· Review existing products and workflows for modernization opportunities.

· Knowledge of Platforms (Only for internal candidates): Cornerstone / LUMI

· Prioritize development of the software product in alignment with business objectives.

· Excellent written and verbal communication skills

· Project management skills, ability to prioritize and complete tasks.

· Quick learner and driven to learn new functionality.

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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