American Express

Lead Analyst

Posted On

Jan. 22, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

Feb. 9, 2025

Job Description

Description - External

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Function Description:

Global Services Group (GSG) brings together the company’s external and internal servicing functions, and includes the below world-class organizations:

• Global Servicing Network, which provides exceptional care to our external customers, and

• Global Business Services, which provides many of the vital internal services that make American Express run efficiently

Global Business Services

Global Business Services (GBS) is a shared services organization that brings together key internal functions to support all of American Express. GBS colleagues manage procurement, real estate, sales operations & business enablement, and partner with business units to execute complex change initiatives.

Emerging as the Enterprise Sales Operations & Business Enablement utility (SABE) within GBS is an internal servicing team providing sale performance reporting, platform servicing & capabilities, marketing operations & other business enablement services driving standardization & agility for the organization. GBS & SABE’s vision is to make internal servicing as strong as external servicing and thus it keeps pushing the boundaries for Sales & marketing group’s effectiveness through innovative use of technology & process transformation.

Responsibilities:

· Should be comfortable working in fast-paced environments with ability to pivot and adapt quickly to changing business needs

· Creativity to go beyond current tools to deliver the best solution to the problem, ability and comfort with working independently and making key decisions on projects

· Regular communication with the team leader to update with the operational activities and develop high end reports for the partners

· Communication with global business partners to understand changes in process and implementing process changes in-house.

Purpose: Efficiently supporting a team for lead processing and reporting cycle for all in-bound and outbound business opportunities of Lead Management Team

Critical Factors to Success (Outcome Driven):

Business Outcomes:

· Perform data analysis using Excel or SQL/Python. Must have excellent experience in excel reporting/analysis as there is a requirement to develop/design and maintain automated rules for leads processing and reporting.

· Ready to suggest and develop various process improvements required in the existing processes.

Leadership Outcomes:

· Implementing the various BAU and ad-hoc projects within the team

· Demonstrate learning agility, make decisions quickly and with the highest level of integrity

· Ready to adapt to new skills due to everchanging landscape of the technology

· Able to communicate effectively and interpret stakeholder’s expectations

Past Experience

3-5 Years’ experience in data analytics with understanding of sales business

Academic Background

B-Tech or any graduated from reputed university

Functional

· Change Management

· Implementing BAU activities

· Process Automation

· Project and Time management skills

· Excellent communication skills

Technical

· Salesforce.com skillset

· SQL

· Tableau

· Python

· Excel/VBA

Compliance Language

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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