American Express

Senior Manager Operational Resilience

Posted On

April 9, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

Role Description

Operational Resilience is the ability of an organization to withstand, adapt to, and recover from unexpected disruptions such as cyberattacks, natural disasters or technical failures. It extends beyond business continuity by addressing both internal and external risks that could impact the delivery of products or services. Operational Resilience involves anticipating potential disruptions, strategizing preventive measures, and ensuring the organization can continue serving its customers without interruption during such events.

Operational Resilience program is part of the Business Continuity Management (BCM) team in Global Services Group (GSG) at American Express. This team works with colleagues across the Company to implement and oversee resilience, continuity, and response capabilities to safeguard employees, customers, and products and services. The team coordinates planning and preparedness for potential service disruptions and other crises. The team also coordinates global or regional crisis responses, monitors developing issues while assessing organizational preparedness, and drives after-action crisis analyses and reporting for senior leaders.

As the Senior Manager of Operational Resilience, you will lead a team of professionals to design and implement the technical capabilities and executive reporting aspects of the operational resilience program across the enterprise, to be compliant with interagency guidance on operational resilience.

Key Responsibilities:

· Lead the development and implementation of Operational Resilience technical capabilities and executive reporting dashboards, including:

o Define Archer capability requirements for Operational Resilience

o Partner with Archer Technology team to build, test and implement the various modules for Operational Resilience

o Define executive reporting dashboards for Operational Resilience for all identified Critical Business Services (CBSs)

o Build, test and implement Operational Resilience reporting dashboards for required committees and AXP Board

o Partner with CBS owners and supporting teams to obtain reporting data on a regular cadence

Partner with operational resilience teams in international markets to ensure consistent documentation and reporting for local market operational resilience implementations
Stay updated on evolving global regulatory requirements around Operational Resilience
Coach and lead a team of colleagues to deliver impactful results.
Lead with an external perspective – benchmark AXP Operational Resilience capabilities and reporting to peer companies.

Qualifications:

Experience and Background:

5+ years’ experience in Risk Management and/or Business Continuity
Experience in partnering with Technologies teams to implement enterprise-wide programs
Experience and/or knowledge of Archer and related reporting tools (Tableau, Power BI)
Strong understanding of American Express products, services, and organizational structure
Strong problem-solving skills; ability to see the big picture with attention given to critical details.
Demonstrated ability to successfully manage multiple priorities under pressure.
Familiarity with Operational Resilience regulatory requirements (e.g., SR 20-24, DORA, UK FCA regulations) is preferred.
Bachelor’s degree required; MBA or advanced degree preferred

Leadership Skills:

Proven people leader who can build, inspire, develop, and coach a team
Excellent relationship, collaboration, and presentation skills with ability to interact and influence leaders across all levels and teams in a matrixed organization.
Self-confident with a strong sense of integrity and the ability and willingness to challenge and be challenged.
Ability to communicate key risks to colleagues, business partners, and senior leaders

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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