American Express

Sr Associate -Digital Product Management

Posted On

March 5, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

April 27, 2025

Job Description

You Lead the Way. We’ve Got Your Back.

With the right backing, people and businesses have the power to progress in incredible ways. When you join Team Amex, you become part of a global and diverse community of colleagues with an unwavering commitment to back our customers, communities and each other. Here, you’ll learn and grow as we help you create a career journey that’s unique and meaningful to you with benefits, programs, and flexibility that support you personally and professionally.

At American Express, you’ll be recognized for your contributions, leadership, and impact—every colleague has the opportunity to share in the company’s success. Together, we’ll win as a team, striving to uphold our company values and powerful backing promise to provide the world’s best customer experience every day. And we’ll do it with the utmost integrity, and in an environment where everyone is seen, heard and feels like they belong.

Join Team Amex and let's lead the way together.

How will you make an impact in this role?

You will work with the Manager - Digital Product Management, Platform Shared Services (PSS).  The role will focus on managing and enabling Acquisitions Platform Strategy (APS) and Business Rules capabilities for multiple acquisition journeys. This will be a hybrid Technology and Product role, gradually transitioning fully to a more traditional product management functions within 6-12 months. In this role, you will be a subject matter expert on business rules and acquisition orchestration capabilities delivery. As you fully transition into Products, you will drive strategic discussions related to build and solutioning, partnering with various lines of businesses. You will be responsible in ensuring global, reusable solutions are built and delivered in scalable manner. Responsibilities include:

Business Rules Management:

Code and deliver Business Rules capabilities supporting a variety of compliance functions

Execute the Agile product development process (Lean, SAFe, Kanban) including grooming features and user stories, documenting customer and technical flows, and validating software function

Product Management:

Execute the platform capabilities strategies to ensure greater reusability, maintainability, scalability to meet global product demand

Work with technology partners to create self-service tools to decrease time to market

Work with technical team members to implement solutions for recurring inefficiencies

Create KPI's to measure time to market and product team efficiency to understand impact of platform capabilities

Support the Manager - Digital Product Management, Platform Shared Services to prioritize the feature backlog to ensure that work focuses on the most impactful platform improvements

Continually stay abreast of new digital platform trends and customer needs and the changing regulatory, competitive, and technological landscape
Execute the Agile product development process (Lean, SAFe, Kanban) including writing and refining features and user stories, documenting customer and technical flows, and validating software functionality

Minimum Qualifications

Aptitude with Java coding
University Degree

Preferred Qualifications

Experience as a product owner or with the Agile product management preferred but not required
Proficient at investigating customer needs and problems
Strong ability to analyze user experience metrics and other data to determine priorities, opportunities, and issues with product
Ability to define and improve processes
Excellent oral and written communication skills; Ability to effectively communicate across stakeholders
Ability to build positive relationships, and influence decisions with a variety of cross-functional stakeholders
Proven ability to influence without direct authority among peers and with leaders
Influence team members with innovative changes and improvements by challenging status quo and demonstrating risk taking

We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. That means we prioritize their physical, financial, and mental health through each stage of life. Benefits include:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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