American Express

Analyst-Control Management

Posted On

July 9, 2025

Location

Gurugram, Haryana

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 27, 2025

Job Description

At American Express, our culture is built on a 175-year history of courageous leadership, innovation, and an unwavering commitment to back our customers, communities, and colleagues. As part of Team Amex, you’ll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career.

With shared values and leadership behaviors, we’ll continue to set the standard for what it means to provide the best experience every day with premium products and services that help our customers achieve their aspirations. And we’ll do it in an environment where everyone is respected and valued and can reach their potential.

Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.

Join Team Amex and let's lead the way together.

The U.S. Consumer Services Team is responsible for our suite of consumer products, services, and experiences in the U.S., including our premium, cobrand, cash back, and lending portfolios, Membership Rewards, Global Travel & Lifestyle Services, the Centurion Lounge network, our Global Dining and Resy businesses, U.S. Consumer Banking, and best-in-class marketing programs across customer, prospect, and partner channels. The USCS team is focused on making membership an indisputable competitive advantage and helping each other become better leaders every day.

The objective of the US Consumer Services Control Management Issues, Events & Remediation team is to ensure timely identification, response, and resolution of risk events and issues to minimize impact, as well as to prevent recurrence through effective remediation and lesson learning.

US Consumer Services is looking for a Sr. Analyst of Issues, Events & Remediation focused on ensuring control management is embedded in the day-to-day operations of our organization. It will involve extensive collaboration with multiple partners across numerous business units, functional areas, and geographies.

The Senior Analyst, US Consumer Services Issues, Events & Remediation will :

Collaborate on investigation and conduct root cause analysis to address repeated issue types
Perform quality assurance on documentation of certain issue/ORE type, urgency, severity/impact (e.g., impact analysis)
Support portions of the remediation process, these may include:

tracking progress
validating resolution efficacy and
communicating status updates to stakeholders

Perform quality assurance on documentation and maintenance of records of specific issues/OREs and remediations to ensure transparency and accountability in the issue management process
Identify trends in issues and events to identify potential systemic risks or control weaknesses within BU processes
Support portions of the End-to-End (E2E) BU issue resolution process
Perform sample testing of specific issues to ensure resolution is complete and effective
Analyze data to assist in preparation of detailed reports on issue status, trends, and outcomes
Support sharing insights, better practices, themes, etc. across the enterprise
Creating reports and tableau dashboards for leadership, stakeholders and wider control management team
Preparation of data for committee escalations, preparation of data for internal CM and Business meetings
Design of Tableau dashboard for the wider control management team

Required Qualifications:

2+ Years experience in operational risk management (e.g., within Risk and/or Internal Audit function) Understanding of critical operational risk management lifecycle activities
project management, communication, and interpersonal skills
Experience in process governance, with an understanding of processes that align with policies, regulatory frameworks, and/or operational standards
Sound analytical and problem-solving skills, with an ability to analyze data, identify trends, and evaluate risk scenarios effectively

Preferred Qualifications:

Bachelor's Degree in Finance, Business, Risk Mgmt., or related field; advanced degrees (e.g., MBA, MSc) or certifications are advantageous
Experience in at least one of the following:

Scoping, prioritizing, and support remediation of operational issues
Experience investigating and conducting root cause analysis to address repeated operational risk issue types
Facilitating quality assurance on documentation of operational risk issues and events
Recommendation of remediation process for operational risk issues and events
Performing Quality Assurance of documentation and maintaining records of operational risk issues and events to ensure transparency and accountability
Supporting the BU E2E issue resolution process

ORMCM

We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:

Competitive base salaries
Bonus incentives
Support for financial-well-being and retirement
Comprehensive medical, dental, vision, life insurance, and disability benefits (depending on location)
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
Generous paid parental leave policies (depending on your location)
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities

American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law.

Offer of employment with American Express is conditioned upon the successful completion of a background verification check, subject to applicable laws and regulations.

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