Accolite
Senior Salesforce Developer
Job Description
We are seeking a highly skilled Senior Salesforce Developer to join our team for a
dynamic, project-based engagement focused on Salesforce Service Cloud and Sales
Cloud solutions. This role will contribute to an impactful project aimed at enhancing
customer service efficiency and optimizing sales operations through custom Salesforce
development. The ideal candidate will be adept at creating scalable, customized solutions
while ensuring seamless integration and user adoption.
Key Responsibilities:
• Service Cloud Development: Design, configure, and customize Service Cloud
solutions, including case management, Live Agent, Omni-Channel routing, and
other features to optimize customer support and case resolution workflows.
• Sales Cloud Integration: Collaborate closely with Sales Cloud stakeholders to align
features such as opportunity management, lead tracking, and account/contact
functionality to support seamless customer interactions across sales and service.
• Knowledge Base Management: Develop and implement a robust Knowledge Base
within Service Cloud, optimizing for quick access, streamlined content updates,
and integration with case workflows to improve agent and customer self-service.
• Custom Development & Integration: Use Apex, Lightning Web Components (LWC),
Visualforce, and other Salesforce development tools to build custom solutions that
enhance the capabilities of Service and Sales Clouds. Integrate Salesforce with
third-party applications to extend platform functionality.
• Automation & Efficiency: Implement automated workflows, process builders, and
flow automations to streamline business processes, reduce manual tasks, and
support scalability.
• User Experience Optimization: Ensure that customizations provide a user-friendly
interface and intuitive user experience for both agents and end-users. Support
mobile compatibility, where applicable.
• Data Management: Ensure data integrity, implement data security measures, and
manage data migration processes to support both Service Cloud and Sales Cloud
functionalities.• Performance Monitoring & Issue Resolution: Proactively monitor system
performance, troubleshoot technical issues, and optimize performance for critical
service and sales operations.
• Documentation & Training: Document technical specifications, workflows, and
customizations. Provide guidance and training to end-users to drive adoption and
maximize platform ROI.
Requirements:
• Experience: Minimum 5 years of experience in Salesforce development, with a
strong focus on Service Cloud and Sales Cloud implementations in high-impact
projects.
• Technical Skills: Proficiency in Apex, Lightning Web Components, Visualforce,
REST/SOAP APIs, and Salesforce declarative development tools.
• Salesforce Certifications: Advanced Salesforce certifications are preferred, such
as Salesforce Certified Service Cloud Consultant, Salesforce Certified Sales Cloud
Consultant, or Salesforce Certified Platform Developer I/II.
• Integration Experience: Demonstrated ability to integrate Salesforce with other
enterprise applications, such as ERP systems, marketing automation, and customer
support tools.
• Analytical Skills: Strong problem-solving skills with the ability to analyze complex
requirements and design scalable solutions.
• Communication: Excellent interpersonal and communication skills to effectively
collaborate with business and technical stakeholders.
Preferred Qualifications:
• Experience in Knowledge Base implementation and configuration within Service
Cloud.
• Background in customer service operations or a deep understanding of customer
support workflows.
• Familiarity with Agile methodologies and ability to work in a fast-paced
environment.
Why Join Us:This project offers an exciting opportunity to work on a fast-paced, high-visibility initiative
that will directly enhance our customer experience and sales efficiency. If you’re
passionate about Salesforce development and thrive in challenging, impactful projects,
we’d love to hear from you.
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