Merck KGaA
Associate System Engineer
Job Description
Our Department :We are 24X7 Global Service Desk Support for Incident and Request Management Our Global Service Desk provides IT Support to the employees/customers satisfying their IT needs and with Guaranteed Service Levels and increased responsiveness.As a Service Desk Analyst, you will be on the front line of the support architecture. Global Service Desk is responsible for capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or escalating as required.Who you are:Education Level and Languages Required Primary Skills: Strong Communication Skills – Written and Verbal - Microsoft standard desktop applications including Word, Excel, PowerPoint, Outlook and using active directory for basic troubleshooting. Demonstrated experience supporting customer interactions and troubleshooting.Professional Skills, Qualifications and Experience Domain expertise: Knowledge on Windows Platform Qualification: Graduate Degree (Science/Computer background), Proficiency in English (Verbal, Written) Shift : 24 X 7 (Rotational Shifts)
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