Added Today : 47
Expired Today : 56
Merck KGaA
Our Department:We are 24X7 IT Global Service Desk Support for Incident and Request management (L1). Our Global Service desk provides IT Support to the employees/customers satisfying their IT needs and with Guaranteed Service Levels and increased responsiveness. As a Service Desk Analyst, you will be on the front line of the support architecture. IT Global Service Desk is responsible for capturing specific user problems, recording them and either resolving them through a set of fixed prescribed solutions or escalating as required. Who you are: Education Level and Languages RequiredPrimary Skills: Strong Communication Skills – Written and Verbal - Microsoft standard desktop applications including Word, Excel, PowerPoint and Outlook - Demonstrated experience supporting customer interactions and troubleshooting. Secondary Skills: IT Service Desk / Helpdesk / Technical Support Professional Skills, Qualifications and ExperienceDomain expertise: ITIL Knowledge, Knowledge on Windows/Networking/MAC Platform Qualification: Graduate degree (Science/Commerce background), Proficiency in English (Verbal, Written) Experience: Work experience of 0 to 3 years in the relevant IT Domain/Customer Support preferred. Job Description: Call/Chat Handling and Ticket Logging: Answer incoming support calls/chats using a standard greeting, log 100% of calls/chats as tickets, and provide ticket numbers to users via phone, chat or ticket as applicable.Ticket Management: Register, prioritize, and categorize tickets effectively. Utilize remote control tools to resolve issues when necessary and ensure timely and accurate log notes are added to tickets.User Communication: Update users on the progress of their tickets, respond to emails with updates on the same business day, and provide clear communication throughout the ticket lifecycle.Service Allocation and Follow-up: Allocate tickets to desk-side support when required, follow up to ensure issues are resolved and tickets are closed, and work to reduce turnaround time and increase computing time.Knowledge Base and Documentation: Check the knowledge base for known errors, create and publish new articles, and provide references to relevant tickets when needed.Tool Utilization: Handle and close tickets using the ServiceNow tool and other applicable systems, and log incidents as required.Escalation and Reporting: Escalate complex issues to the next level of support, track and monitor IT downtime, prepare incident checklists, and generate reports as needed.Shift Management: Manage shift handovers effectively and ensure adherence to SLAs and KPI metrics.Continuous Improvement: Focus on improving call response and resolution turnaround time (TAT), and strive for continuous improvement in all aspects of service delivery.
Amazon
Account Manager
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Infosys
Salesforce Associate Consultant
2 - 3 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Infosys
JDE CnC Consultant
2 - 5 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Capgemini
React JS | 4 - 6 Yrs | Pune, Mumbai…
Experienced
Bangalore, Karnataka
Last Date: Oct. 2, 2024
Infosys
AINADEL-Gen AI Developer
2 - 7 Years Exp.
Bangalore, Karnataka
Last Date: Sept. 30, 2024
Razorpay
Product Marketing Manager II
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 5, 2024
Amazon
Central Flow Lead, AU/SG Central Fl…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Amazon
Sr. Escalation Specialist, BRP Esca…
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Amazon
Manager, Software Development
Freshers/Experienced
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Virtusa
QA Automation Engineer
Full Time
Bangalore, Karnataka
Last Date: March 31, 2025
Merck KGaA
Senior Database Engineer
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Capgemini
Business Advisor - A
Experienced Professionals
Bangalore, Karnataka
Last Date: Oct. 2, 2024
Merck KGaA
Staff Software Engineer
E - Professional (10+ years)
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Merck KGaA
OneSource- Solution Architect
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Merck KGaA
Project Manager - Custom Software D…
E - Professional (10+ years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Merck KGaA
Specialist - Vendor Project Coordin…
C - Professional (1-3 years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Merck KGaA
MBS FP&A BPO Site Controlling & Inv…
E - Professional (10+ years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Merck KGaA
Expert
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Merck KGaA
Senior Specialist - Contract Manager
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Merck KGaA
Territory Service Manager
D - Professional (4-9 years)
Hyderabad, Telangana
Last Date: Oct. 1, 2024
Merck KGaA
Analyst/ Senior Analyst - Manufactu…
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Merck KGaA
SAP Solution Architect- QM/PP
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024
Merck KGaA
Senior Associate, Marketing Automat…
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 8, 2024
Merck KGaA
Senior Analyst/Specialist-Analytics…
D - Professional (4-9 years)
Bangalore, Karnataka
Last Date: Oct. 1, 2024