Merck KGaA

Sr. Analyst - Technical Service LSR

Posted On

Nov. 11, 2024

Location

Bangalore, Karnataka

Experience Level

C - Professional (1-3 years)

Job Type

Full-time

Apply By

Feb. 4, 2025

Job Description

Job Title: Sr. Analyst - Technical Service LSRJob location : Electronic City, Bangalore Role description To answer the technical queries pertaining to Biology business which is assigned to SBS technical service.To answer Tier-1 inquiries such as documentation, cross referencing and easy to find product information for the SLS business. Investigate, Analyse and Retrieve technical information and answer customer's technical queries. Will be supporting APAC and EEMEA region.Provide scientific responses to the biology questions and solutions to customers’ research problems by utilizing scientific knowledge and available resources, consulting with more experienced scientists when necessary.To maintain the image of the company as a source of scientific information, to function as a leader in Life Science and High Technology, and to promote our obsession with service.Enhance our product information databases by documenting technical information from customer interactions.Recommend products based on customer needs and research interests.Document product quality issues.Document errors and information the responsible department for changes in company electronic and printed publications.Document all customer interactions and requests for new products.Contribute to company/department operations and process improvement efforts.Recommend and participate in process improvement studies.Actively participate in intra- and inter-departmental teams as assigned.Miscellaneous duties and tasks as assigned by the reporting Manager.Exemplary attendance and adherence to schedule.Job RequirementsMasters (Biology, Microbiology, Biochemistry, Biotechnology, etc.) 3-5 years in R&D/ Technical services of life science or pharmaceutical industry.Previous work experience should be from a fast-paced, changing and growing organization either asMolecular biology, Cell biology, protein technologies, Cell Culture, Immunology, ProteomicsLab, QA/QC, Life Science Specialist or R&D Lab technician.Research and technical support (Cell and Molecular Biology or Biotechnologist)Previous positions / jobsLife science Analyst from R&D areaResearcher from AcademiaLab, QA/QC, Life Science Analyst or R&D Lab technician.Academic ExperienceProduct Analyst, technical support, Quality control Analyst in Life Science area Technical Skills / Competencies Solve queries on time with content in your response that allows us to resolve the claims of our clients. Ability to present solutions in a user-friendly language.Agility, good communication, teamwork, innovative, listening, responsibility and engagement.Ability to transfer knowledge, result oriented, team working spiritAnalytical mind, proactive and curious.Manage time efficiently.Customer centric orientationKnowledge of ISO preferred.Behavioral Competencies:Excellent verbal and written communication skills. Understand the basics and needs of good communication in the process.Advanced in Interpersonal skills, Problem solving, Planning & execution.Proficient in Customer orientation and business acumen.

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