Merck KGaA
Senior Analyst
Job Description
Independently manage user access requests following IAM Process.Organize efficient information flow within the team and Vendor (Smartsheet).Provide global support for Smartsheet working closely with cross-functional teams.Ensure that requests are addressed and fulfilled efficiently according to the SLA.Collaborte with cross-functional teams to gather requirements and ensure that the requirements are implemented working closly with Vendor (Smartsheet)Monitor KPIs for service delivery of SmartsheetInitiate and perform periodc user access reviews.Monitor and report quarterly usage of licenses and identify possibility of optimizing license usage.Responsible for performing Service Reviews internally and also Vendor performance Reviews Preferred Qualifications: Bachelor’s degree in engineering4+ years of experience working on Smartsheet, Microsoft Project Management ToolExperience working in a globally matrix organizationCollaborative and relationship building skillsExcellent organizational, time management and facilitation skillsProblem solving and analytical skillsShould have underrgone Project Management training,Excellent communication skills, both verbal and written
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