Merck KGaA
Senior Specialist
Job Description
To perform the credit and collection activities for the US & Canada region. Contact customers to request payment for past due balances. Identify reasons for delayed or non-payment of past due balances. Review the status in the accounting system. Interact with various other departments to resolve customer queries and collect the money according to the due date.Handle credit and collection activities for a specific territory, business segment or region:Portfolio size: $15-$30 million300+ customers25+ calls per dayResponsible for collection of receivables, resolving disputes & claimsResponsible for the delivery of service levels and SLA/KPI targets for the accounting function. Ability to handle complex customer portfolio with large number of customer transactionsRepresent SBS in a professional manner by maintaining and enhancing a positive business relationship with customers, sales, credit control, distribution center and other stake holders. Analyzing customer’s payment trend to forecast collection for the fiscal monthOrganize and participates in credit control, distribution center, Sales and Customer meetings. Oversee all matters related to cash application, over payment, deduction management (allowable & preventable).Back-up and support other A/R personnel as needed. Proficient Accounting knowledge. SAP Navigation with respect to AR function. Basic/ Minimum Qualifications: Bachelor degree in any stream (accounting preferred) 4 to 6+ years proven Credit and Collection experience in a corporate environment Preferred QualificationsBachelor’s degree in any stream (accounting preferred)
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