Merck KGaA

Analyst - Order Management

Posted On

March 25, 2025

Location

Bangalore, Karnataka

Experience Level

C - Professional (1-3 years)

Job Type

Full-time

Apply By

April 15, 2025

Job Description

Title: Analyst – Order ManagementLocation: Bangalore – Electronic City PURPOSE OF THE POSITION:Work as a team to support Process Solutions organization of Company’s LS to achieve the goal.Process service complaints in Trackwise and ERP.Hands on experience in ERP system SAP, Oracle and CRM tool SFDC.Knowledge of order management process and the concept of creating debit & credit.Partner with team to deliver quality services, enhance operational efficiencies.Customer focused approach.Process customer documentation requests.Process Leads in SFDC.Contribute to incremental revenue directly or indirectly. ESSENTIAL JOB FUNCTIONS:Complaint management – Handling service complaints.Create & assign Leads for Sales and Marketing team by critical thinking.Provide documentation support to customer using multiple tools.Create orders in ERP/other tools for credit, debit, investigation and return and establish the strong follow ups with key partners to close the requests in SFDC.Coordinating with Customer master data team to update customer masters.Process on discrepancy area database request and quality task request in ERP system.Creating and updating standard operating procedures for the process.Identifying and giving training on process to the team.Should work as a unit of the team to deliver daily set goals and achieve set TAT and quality.Recommend and participate in process improvement studies.Review of errors done by team and giving suggestion to mitigate the future occurrence.Build robust relationship with key partners and stakeholders.Attending review meetings with stakeholders where necessary.Exemplary attendance and adherence to schedule.Work on Adhoc requests when assigned.Establish Company’s values through daily operations. BASIC QUALIFICATIONS:Education:Any Bachelor’s Degree from recognized university. Experience:Preferably with relevant experience in SFDC, SAP.Experience in Order Management / Service Complaints with 1-2 experience is preferred. Technical Skills / Competencies:Should possess basic knowledge of SFDC Functional Knowledge and ERP (SAP& Oracle) User Knowledge.Hands-on experience on ERP’s like SAP, SFDCUnderstand the basics of the Marketing Business knowledge and should be quick learner.Should possess basic knowledge of Microsoft Office (Word, Excel, PowerPoint).Technical Knowledge related to documentation.Effective follow up of the requests. Behavioral Competencies:Expert level proficiency in Interpersonal skills, Problem solving, Planning & execution, Customer orientation.We are an equal opportunity employer that values workforce diversity. We want everyone to be able to bring their best self to work every day which is why equality and inclusion is at the forefront of all our activities. We are dedicated to a policy of non-discrimination in employment on any basis including race, caste, creed, color, religion, sex, age, disability, marital status, sexual orientation, and gender identity.

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