Morgan Stanley

Scrum Master/Service Delivery Manager_Director_ Technical Program Management

Posted On

June 26, 2025

Location

Bengaluru, Karnataka

Experience Level

Freshers/Experienced

Job Type

Permanent

Apply By

July 23, 2025

Job Description

Profile Description

We’re seeking someone to join our team as (Director) Scrum Master / Service Delivery Manager to continue to foster this environment and provide Scrum Master (SM)/Service Delivery Manager (SDM) services to squads within WTS. The SM/SDM role coaches the Delivery team and the product owner on the Agile process, such as writing useful user stories and managing the backlog. They also work with resources outside of the squad to remove impediments shielding them from bureaucracy. More importantly, they coach and foster a collaborative culture and ensure the team regularly celebrates success.

Enterprise_Technology

Enterprise Technology & Services (ETS) delivers shared technology services for Morgan Stanley supporting all business applications and end users. ETS provides capabilities for all stages of Morgan Stanley’s software development lifecycle, enabling productive coding, functional and integration testing, application releases, and ongoing monitoring and support for over 3,000 production applications. ETS also delivers all workplace technologies (desktop, mobile, voice, video, productivity, intranet/internet) in integrated configurations that boost the personal productivity of employees. Application and end user functions are delivered on a scalable, secure, and reliable infrastructure composed of seamlessly integrated datacenter, network, compute, cloud, storage, and database functions.

Workforce Technology & Services

Workforce Technology & Services Provides the Firm’s workforce with the technology, services and capabilities required to meet the needs of colleagues, partners and clients

Technical Program Management

This is Director position that oversees and leads the execution of multiple projects and/or programs, working closely with cross-functional teams to ensure alignment with business objectives. Includes program management and related project support roles.

Morgan Stanley is an industry leader in financial services, known for mobilizing capital to help governments, corporations, institutions, and individuals around the world achieve their financial goals.

At Morgan Stanley India, we support the Firm’s global businesses, with critical presence across Institutional Securities, Wealth Management, and Investment management, as well as in the Firm’s infrastructure functions of Technology, Operations, Finance, Risk Management, Legal and Corporate & Enterprise Services. Morgan Stanley has been rooted in India since 1993, with campuses in both Mumbai and Bengaluru. We empower our multi-faceted and talented teams to advance their careers and make a global impact on the business. For those who show passion and grit in their work, there’s ample opportunity to move across the businesses for those who show passion and grit in their work.

Interested in joining a team that’s eager to create, innovate and make an impact on the world? Read on…

What you’ll do in the role:

Remove blockers and obstacles
Bring together stakeholders for alignment meeting
Organize training
Report on squad improvements
Facilitate retrospective to improve team dynamics
Setup and help maintain physical or virtual squad room
Be aware of overall progress of squad execution and delivery against Fleet level

What you’ll bring to the role:

5+ year experience in either technical or Scrum Master / Service Delivery Manager role guiding teams and facilitating meeting ceremonies
At least 4 years’ relevant experience would generally be expected to find the skills required for this role
Working knowledge of Jira System
Understanding of the Agile Mindset, Frameworks, and continuous delivery practices
Good technical understanding is a must as candidate would be working with squads
for Office development tools (Microsoft Office product suites) catering to all employees and clients of MS.
The requirement demands highly on day-to-day work management and managing large projects for the squad.

Analytical Skills

Strong sense of commitment and drive towards problem resolution
Use of initiative and proactive approach to work
Experience of working in a fast paced, changing environment
Maturity to be able to execute job functions with minimal guidance

Projects Skills:

• Self-starter with good interpersonal skills to facilitate working with end-users and another IT colleagues.

• Excellent communication and stakeholder management skills

• Professional ownership of issues

Good organizational skills: Ability to plan and prioritize

Nice to Have

Project management experience or certification (ex. PMP)
Experience working in a hybrid Agile/Waterfall environments

WHAT YOU CAN EXPECT FROM MORGAN STANLEY:

We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 89 years. Our values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - aren’t just beliefs, they guide the decisions we make every day to do what's best for our clients, communities and more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you’ll find an opportunity to work alongside the best and the brightest, in an environment where you are supported and empowered. Our teams are relentless collaborators and creative thinkers, fueled by their diverse backgrounds and experiences. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. There’s also ample opportunity to move about the business for those who show passion and grit in their work.

To learn more about our offices across the globe, please copy and paste https://www.morganstanley.com/about-us/global-offices into your browser.

Morgan Stanley is an equal opportunities employer. We work to provide a supportive and inclusive environment where all individuals can maximize their full potential. Our skilled and creative workforce is comprised of individuals drawn from a broad cross section of the global communities in which we operate and who reflect a variety of backgrounds, talents, perspectives, and experiences. Our strong commitment to a culture of inclusion is evident through our constant focus on recruiting, developing, and advancing individuals based on their skills and talents.

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