Oracle

CX Service COE - Senior Technical Specialist

Posted On

Nov. 11, 2024

Location

Thiruvananthapuram, Kerala

Experience Level

Professional

Job Type

Permanent

Apply By

May 10, 2025

Job Description

This role is in Oracle’s Service Cloud group, part of the Cross-CX Center of Excellence (COE). As an acknowledged authority within Oracle, this product role requires a considerable breadth of knowledge and understanding of CX Service, industry standard methodologies, and CX-related business processes or technology designs.
We are looking for a person who involves in analysis of the client data model, application and integration landscape to ensure Oracle Service Cloud deployments meet customer objectives. Successful candidates will develop and review deployments for our largest, most sophisticated customers. This requires intellectual field, a problem-solving proficiency, deep technology experience, interpersonal skills, creativity, and independent judgment.

BASIC QUALIFICATIONS:
6+ years of experience in Service or Field Service Cloud complex product development, support, or consulting roles
Work experience with Customer projects, Oracle Consulting, Support or Customer Success
Hands-on experience with Oracle CX Service products (B2C Service, B2B Service, Field Service), Oracle Visual Builder, Oracle Cloud Infrastructure, Oracle APEX, et. al as a developer, customer, consultant, or partner
Develop a positive relationship with key team members.
Reconcile multiple viewpoints to establish a clear and deliverable map to successful deployments. Ability to publish and/or chip in to the creation and sharing of standard methodologies, white papers, training, webinars, and workshops. 15% of employee time will be allocated to these tasks
Ability to deliver compelling presentations and reports to internal executives focused on examining multiple alternatives and making clear recommendations
Experience with enterprise architectures, integration models, and technologies
A/BS degree or equivalent experience or equivalent. Advanced degree(s) highly desirable.
6 years of software engineering or related experience.

PREFERRED QUALIFICATIONS:
Strong, ambitious problem solver with the ability to build credible relationships within Oracle and customer environments
Experience with sophisticated implementations of Service Cloud and/or Field Service Cloud
Sophisticated ability to manage customer critical issues (internally and externally) and negotiate a resolution. Genuine passion, interest, willingness, and ability to adjust to constantly evolving priorities and needs

Career Level - IC3

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